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Service Delivery Analyst (Service Desk), Sheffield Client:
Location: Sheffield, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 13c1d48ade20
Job Views: 4
Posted: 02.06.2025
Expiry Date: 17.07.2025
Job Description: We have a new exciting role available for a Service Delivery Analyst to work for South Yorkshire Police out of their Moss Way Police Station in Sheffield.
This role involves working 37 hours a week with a hybrid working arrangement (not fully remote).
PLEASE NOTE: Due to police vetting criteria, you must have resided within the UK for at least 3 years at the time of application.
Role Purpose: Work as part of a team to provide first-line technical guidance and support in the use of Information Technology and related products and services across South Yorkshire and Humberside Police, in line with IT strategies and business requirements.
Main Responsibilities: Provide a single, central point of contact for all users of IT services, handling incidents, problems, queries, and requests primarily via telephone, self-service portal, and email.
Provide effective first-line fault resolution, ensuring technical accuracy, consistency, and compliance with best practices within the timescales specified in Service Level Agreements.
Promote a high standard of customer care to improve customer perception and satisfaction.
Liaise with other IT practitioners and specialist functions.
Perform incident and problem management functions according to established processes.
Manage customer expectations effectively.
Set organizational standards for customer engagement.
Act as a communication channel between customers and the IT organization.
Provide first contact/first-line resolution to support a shift-left approach.
Serve as the first point of escalation for all business and user issues.
Essential Criteria: Good telephone manner
Strong interpersonal and communication skills
Understanding of IT, communications, and telephony equipment
Good administration and customer care skills
Effective questioning and fault diagnosis skills
Adecco acts as an employment agency for permanent recruitment and an employment business for temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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