Job Description
Position: Full-Time Temporary Customer Service Assistant
Contract: 8 weeks with the possibility of extending
Hourly Rate: £14.52 per hour
Location: Lime Street Station, Liverpool
CUSTOMER SERVICE ASSISTANT - SECURITY/PLATFORM TEAM
These roles involve standing for long periods and walking long distances. These roles may include working early, late and night shifts and will include working weekends and Bank Holidays.
Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter.
What will you be doing?
To provide a customer-focused presence within the station on a day-to-day basis to deliver a first-class and safe station environment for Train Operating Companies (TOCs), passengers and retailers.
Key Accountability's:
1. Provide a highly visible point of contact for station users providing customer service to all, including visitors, contractors, retailers, Train Operating Companies (TOC's) and customers travelling throughout the station.
2. Undertake regular station checks including contractor compliance, security, safety, and equipment in accordance with relevant company standards and procedures, completing the relevant paperwork for audit purposes.
3. Respond to and record emergencies and incidents involving the general public and industry partners, as required.
4. Provide a point of contact for the reporting of faults within the station, maintaining appropriate records, and reviewing and closing actions as required.
5. Actively assist and provide information to customers travelling throughout the station.
6. Check contractors have relevant risk assessments and method statements prior to issuing Permit to Work.
7. In liaison with customers, external authorities, and regulators, implement plans to prevent and manage criminal activity on the station, including discouraging and preventing unauthorised persons from entering or remaining on the station.
8. Provide a proactive role in dealing with hazards or unsafe conditions, checking that all such occurrences are reported correctly.
9. Fulfil allocated duties as prescribed within Emergency Plans.
Job Skills, Experience and Qualifications:
Essential
· Command of English language, both written and oral
· Experience of working in a customer facing environment
· Confidence to deal with different types of situations assertively
· Experience of working effectively as part of a team
Desirable
· Educated to GCSE or equivalent in English and maths
Application Process: