What will I be doing?
The Service Coordinator is an exciting role, essential to the effective delivery of our Managed Services offering. As our Managed Services Coordinator, you will be responsible for supporting the smooth operation of the Managed Services offering, including:
1. Managing the coordination and arrangement of Managed Services, ensuring services meet and exceed homeowner and guest expectations
2. Assisting guests before, during and after their stay, dealing with any queries and concerns they have
3. Facilitating the delivery of services through the field-based team and external suppliers
4. Practicing and promoting a proactive and preventative approach
5. Carrying out the system-based setup and administration needed for all managed properties
What are we looking for?
We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below, please get in touch - you could be exactly what we need!
Ideally, we’re looking for:
6. Customer service experience
7. A proven track record of delivering excellent customer service and resolving complaints
8. Experience of consistently following processes and procedures
9. Excellent organisational and communication skills
10. Good numerical skills
11. A collaborative working style
12. A natural problem solver
What's in it for you?
We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:
These include:
13. 25 days’ paid holidays plus bank holidays
14. A special day off for your or a loved one’s birthday
15. A paid day to volunteer with a charity close to your heart
16. A friends and family discount scheme
17. Life assurance for your peace of mind
18. Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
19. Exciting social events, including our famous Christmas parties!