Business Support Manager Location: Downpatrick Salary: £39,000 Contract: 46 Weeks The Opportunity An excellent opportunity has arisen for an experienced Business Support Manager to lead and develop a comprehensive administrative business support service within a large public sector organisation. This role will suit a confident and capable leader who can manage teams, drive service improvements and ensure the delivery of high-quality, customer-focused business support across a busy operational department. The Role The successful candidate will: Manage and coordinate a flexible Business Support team, ensuring high service standards are consistently achieved Lead on service transformation and continuous improvement initiatives Develop, review and implement business support systems, procedures and operating standards Oversee complaints handling, FOI requests, data subject access requests and performance reporting Contribute to departmental business planning and budget monitoring Support performance management, data validation and statutory reporting Deputise for senior management as required Ensure governance, risk management and compliance standards are maintained This is a hands-on management role requiring strong operational oversight alongside strategic input into service development. Essential Criteria Applicants must demonstrate: A minimum Level 4 qualification (e.g. HNC in Business/Administration) and at least 6months' experience in: Working with internal and external customers Report writing and analysing statistical information Implementing business support processes and operating procedures OR At least 12 months' relevant experience in the above areas in lieu of formal qualifications Additionally, applicants must have: Experience supervising or managing staff Experience using Management Information Systems Budgetary experience (e.g. monitoring budgets, processing expenditure, raising purchase orders, approving invoices) Experience identifying and managing change initiatives Strong Microsoft Office skills (Word and Excel) Excellent written and verbal communication skills A full driving licence and access to transport (or the ability to meet the mobility requirements of the post) What's on Offer Salary of £39,000 46-week Opportunity to gain senior-level public sector management experience A role with real impact on service delivery and operational standards For more information, please contact Ethan Boylan today. IND04 Skills: Business Support Manager Office Management Corporate Services