Hybrid – 1 or 2 days a week in Brighton office A rapidly growing telecommunications company is seeking a dedicated Service Delivery Coordinator to join the Operations team. This is a fantastic opportunity to be the face of the company, ensuring a seamless experience for customers from sales handover to service activation. As a Service Delivery Coordinator, you'll be at the heart of the customer journey, managing communications and coordinating the provisioning of new services. You'll work closely with customers, carriers, and internal teams to ensure timely and accurate service delivery. Key Responsibilities: * Validating customer orders and gathering essential information. * Assisting with orders and liaising with carriers throughout the order lifecycle. * Ordering equipment and services from key suppliers. * Coordinating engineer visits to customer sites. * Managing customer communications via email, phone, and video. * Updating internal databases and handing over live services to support and accounting teams. * Providing post-installation training to customers. * Maintaining exceptional service for existing customers. * Assisting with general office administration and phone queries. Key Skills: * Customer-Focused: A genuine concern for customer satisfaction, demonstrated through clear communication and proactive actions. * Organised & Detail-Oriented: Ability to prio...