Resident Liaison Co-ordinator
Department: Property & Assets – Property Investment
Reporting to: Building Safety Manager
Salary: c.£27,500 plus £5,800 car allowance
Location: Homeworking with travel to sites as required
Contract: Permanent, full time
We are looking for a proactive, people centred Resident Liaison Coordinator to join our Property & Assets team and play a key role in delivering a high quality, customer focused Asset Investment Programme.
If you’re passionate about excellent customer experience, skilled at building relationships, and confident coordinating communication across multiple stakeholders, this is a role where you can make a meaningful impact on the lives of our residents.
What you’ll be doing
In this role, you’ll be the voice of our customers—ensuring they feel informed, supported, and valued throughout planned investment works. You will:
* Engage directly with residents to support smooth delivery of investment programmes.
* Plan and coordinate clear, accessible communication for customers and colleagues.
* Facilitate resident meetings, events, and consultations—both in person and in writing.
* Work closely with Asset Investment Surveyors and Location Managers to ensure individual needs are understood and considered.
* Act as the central point of contact during works, helping resolve issues quickly and professionally.
* Carry out work in progress and post completion visits to ensure satisfaction and gather feedback.
* Support the collection and interpretation of customer satisfaction data to drive continuous improvement.
What you’ll bring
We’re looking for someone who is:
* Highly customer focused, with experience in a frontline customer facing role.
* Confident communicating with a wide range of stakeholders.
* Organised, detail driven, and able to manage competing priorities.
* Skilled at problem solving and supporting residents through change.
* Comfortable working independently across multiple locations.
* Proficient in Microsoft Word and Excel, with strong administrative capability.
* Enthusiastic about continuous improvement and delivering a first class service.
* Desirable: Customer Service NVQ Level 4 (or equivalent).
Anchor – a great place to work
Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities