Policy Expert is a forward-thinking business that loves to get things done. Having achieved rapid growth since being founded in 2011, we've won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK's No.1-rated home insurer by Review Centre since 2013.
We're looking for passionate and self-driven people to join us as Policy Expert, curious minds who want to help customers and build something bigger for themselves. Whether you're fresh into the working world or looking to pivot into a new path, we'll meet you where you are.
What's In It For You
This role will be based in our Milton Keynes office
Career Development and professional qualifications
Enhanced Holiday, Maternity and Paternity Packages
Social events throughout the year and vibrant workplace atmosphere
Employee Wellbeing Programme
Buy and Sell Holiday Scheme
Life Assurance x4 your salary
Prayer room in office
Financial Wellbeing Support through Bippit
Salary banding £26,000-£27,000
"98% of our colleagues stay because of location and the collaborative, people-first culture we've built"
Purposeful roles. Exceptional teams. A people first culture built by you
The Role
You'll be a key player in helping our existing or new customers purchase their insurance policies – delivering excellent service, understanding their needs, and assisting with providing the right cover for our customers.
You'll work in a high-energy environment where every day brings new opportunities, challenges, and chances to shine.
What You'll Be Doing:
Creating memorable experience
* Meeting the expectations of our customers.
* Handling a variety of inbound calls from customers relating to their insurance policies from quotes, renewing with us and general policy queries. Upselling additional products to our customers.
* Engage with customers via inbound and outbound calls to enhance satisfaction and positive outcomes
* Use a consultative approach to retain, gain or renew business
Sales & Performance
* Achieve performance targets through confident, customer-first conversations
* Bring confidence and resilience to every call
Follow-Up & Communication
* Manage your own diary efficiently
* Follow up with customers using the most effective communication channels
Compliance & Accuracy
* Ensure all actions meet FCA regulations and internal standards
* Keep customer records precise and up to date
Continuous Learning
* Stay on top of product and industry updates
* Share ideas, knowledge, and feedback to help the team thrive
Team Support
* Support across all areas of customer communication, enhancing our collaborative culture
Key Attributes for Success:
* A great communicator with empathy and enthusiasm
* Experience in customer service, sales, or account management
* Flexible, can do attitude - confident to adapt to customer needs
* Strong objection-handling and problem-solving skills
* Driven by results and personal growth
* A positive team player who brings others along on the journey
* Ensuring accuracy and attention to detail
* Drive for productivity and performance goals.
Meet the Team
We're a dynamic, supportive team that thrives on momentum, and friendly competition. We celebrate each other's wins and rally around challenges together. There's a real buzz in the room – and you'll be right at the heart of it. See what our team have to say here.
Apply Now – and Take the Next Step
If you're ready to take ownership of your career, grow your skills, and be part of something exciting, this could be the perfect next move for you.
There's no CV required. You'll complete a brief AssessFirst assessment designed to highlight your potential, not just your past experience, so everyone has an equal opportunity to stand out and hear back from us faster.
We're proud to be an inclusive employer, championing diversity and offering support at every stage. If you need any adjustments during the application process, just let us know.
We aim to be in touch within 3 working days – whether successful or not. And remember: if you're eager to grow and passionate about what we do, don't hesitate to apply – even if you don't tick every box.
Useful links:
Glassdoor | Trust Pilot | Best Companies