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Customer Care Advisor - MANCHESTER - TEMP ROLE SOCIAL HOUSING, Manchester
Location: Manchester, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
3a8c307ce5ef
Job Views:
5
Posted:
25.06.2025
Expiry Date:
09.08.2025
Job Description:
* Assisting the wider team with PO, chasing paperwork, sending calendar invites, etc.
* Working Mon-Fri 8-5, WFH on Tues and Thurs.
* Potential for the role to become permanent due to internal promotion.
* Responsibilities include delivering customer service, building relationships, managing emails and calls, dealing with enquiries, supporting clients and contractors, assigning jobs, chasing unaccepted jobs, managing business-critical issues, updating systems, ensuring timely maintenance work, communicating with contractors, challenging unnecessary call-outs, working with site managers and engineers, operating KPIs, demonstrating professionalism, managing CAFM system, handling paperwork, and sending calendar invites with RAMS attached.
Candidate Requirements:
* Tenacious and results-oriented
* IT literate
* Confident, efficient, and reassuring on the phone
* Great at prioritising and multi-tasking
* Friendly and professional
* Looking for continuous improvement
* Ambitious and keen to progress
Full training will be provided. Join a close, fun team and help shape the future of Customer Care within Wates FM. If interested, please email your CVs.
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