Job Title: Front of House
Department: Rathbones Investment Management
Location: Winchester
Contract Type: Permanent
The Role
In this role you will carry out a full range of front-of-house duties, including answering all incoming calls, ensuring client areas and meeting rooms are maintained to a high standard, welcoming guests and arranging/facilitating catering as required.
This is a professional, warm and friendly team and you will be pivotal to the smooth running of this busy office.
This role involves attending the office 5 days each week as you will be greeting clients in person.
Outcomes of the Role
* Answer all calls promptly and present a positive picture of Rathbones, effectively transfer calls to the appropriate contact or take comprehensive messages to pass on.
* Welcome all visitors in a friendly and professional manner.
* Carry out inspections of all meeting rooms and client areas daily and throughout the day, checking that all elements of the areas are fully operational and maintained to a high standard.
* Liaise with all internal teams to book meeting rooms and ensure there is equipment and catering readily available.
* Act as co-ordinator for all events held in-house as per the agreed procedures and liaising closely with support departments and the hosts as necessary.
* Ensure the Marketing brochures are displayed, and legal notifications are kept up to date, liaising with Marketing and Compliance as necessary.
* Assist in managing in or out of office events.
* Administration tasks as and when required including diary management, car park rotas, etc.
* Liaise with Facilities and organise contractors to maintain the smooth running of the office including cleaners, caterers, workmen and invoicing.
Knowledge, Skills and Experience
* Have experience working in a similar role, ideally in Financial Services, but not essential.
* Be adaptable to deal with a variety of different tasks simultaneously.
* Able to build relationships with members of staff as well as external stakeholders.
* Excellent verbal communication skills.
Our offer to you
We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong.
We offer a comprehensive remuneration package, which we review regularly, and benefits include:
* A company pension – 9% non-contributory or 10% if you contribute 5%.
* Private medical insurance – Individual on joining, family after 1 year’s service.
* Life assurance – 8 × salary.
* Income protection – 75% salary.
* Company share scheme.
* Flexible holidays – purchase up to 5 additional days.
* Discretionary bonus.
* Green Car Scheme.
* Family‑friendly policies – enhanced family leave for parents & carers.
* Study support – study days and funding for courses and qualifications.
* Season travel ticket loans.
* Volunteering days.
* Gym discounts.
* Other voluntary benefits you can choose to suit you.
Our employees can choose to take part in various social groups and communities to support their wellbeing, growth, development and sense of community. These include:
* Sports & Social Committees, such as cricket, football, netball, running, yoga, quiz nights, charity bake sales and much more.
* Inclusion Networks that help us drive change within the organisation such as Gender Balance, Multicultural, Abilities Count, Pride, Social Mobility, Generations, Take a moment to pause (Menopause) and Armed Forces.
* The NextGen IM Network, which brings together a community of trainees from across the UK, who are all at the early stages of their careers and offers development opportunities, exposure across the business as well as peer support and connection.
Life at Rathbones
We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities and a voice to all.
We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values.
We’re a Level 1 Disability‑Confident employer under the UK Government scheme. This means we’ve signed up to a set of commitments around how we recruit, retain and develop people with disabilities. Find out more about the Government Scheme online.
If you feel there are any reasonable adjustments that would make the process easier for you and help you to perform at your best whether that is due to disability, neurodiversity or other protected characteristic, just let us know by emailing us at recruit@rathbones.com.
Mission
We believe in playing the long game. That means building consistent results, earning trust and doing the right thing — for our clients, our colleagues and the communities we’re part of.
Our values shape how we work:
* We aim high.
* We get it done.
* We show we care.
* We do the right thing.
These aren’t just words on a wall. They guide how we treat each other, how we make decisions and how we build relationships that last.
We will close this advert once we have received enough applications for the next stage. Please submit your application as soon as possible to ensure you don’t miss out.
Seniority level
* Not Applicable
Employment type
* Full‑time
Job function
* Administrative
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