Overview
Nestled in the heart of Ayrshire, the four-star Gailes Hotel & Spa is one of Ayrshire's premier wedding venues, home of the stunning Si Spa, and a sensational family run hotel with 42 luxury bedrooms and suites. Renowned for its welcoming staff and exemplary service, guests at The Gailes will enjoy a most memorable stay.
We are seeking a dedicated and friendly Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Hotel Receptionist, you will play a vital role in enhancing the guest experience and maintaining the smooth operation of the front desk.
Duties
* Greet guests upon arrival with a warm and friendly welcome
* Manage check-in and check-out procedures efficiently
* Handle guest inquiries and provide information about hotel services and local attractions
* Maintain accurate records of bookings and reservations
* Process payments and manage cash transactions securely
* Address any guest complaints or issues promptly and professionally
* Collaborate with other hotel staff to ensure guest satisfaction
* Assist with administrative tasks as required, including answering phone calls and responding to emails
Skills
* Excellent phone etiquette to handle inquiries and reservations effectively
* Previous hotel experience is advantageous, particularly in front desk operations
* Strong guest services skills with a focus on creating memorable experiences
* A background in hospitality is preferred, demonstrating an understanding of industry standards
* Exceptional organisational skills and attention to detail
If you have a passion for hospitality and enjoy working in a dynamic environment, we invite you to apply for this exciting opportunity as a Hotel Receptionist at The Gailes Hotel & Spa
Job Types: Full-time, Part-time, Permanent
Pay: £12.35 per hour
Expected hours: 16 – 48 per week
Benefits:
* Company events
* Discounted or free food
* Employee discount
* Free parking
* On-site gym
* On-site parking
Work Location: In person