Role Overview
In this role, you will visit our tenants to identify potential issues relating to damp and mould and raise the necessary works to rectify it for them.
Key Responsibilities
* Ensure compliance with Awaab's Law, including emergency repairs within 24 hours, formal response to tenant complaints within 14 days, and repairs initiated within 7 days of assessment.
* Conduct Housing Health and Safety Rating System (HHSRS) surveys and recommend remedial actions.
* Liaise with tenants, contractors, and internal teams to deliver timely and effective solutions.
* Promote awareness and provide guidance to residents on managing damp and mould.
Working Pattern
* Monday to Friday, 37 hours per week.
* Flexible, hybrid working arrangements.
Experience and Qualifications
Experience in building maintenance and repair, particularly within residential or social housing environments.
Strong knowledge of damp and mould diagnostics and remediation.
Ability to identify root causes of damp and mould, including structural defects, plumbing issues, poor ventilation, and condensation.
Strong communication skills, able to offer advice and explain technical issues clearly to residents and colleagues.
Able to write reports and update case records accurately.
Pre-employment Checks
Due to the nature of this role, the successful applicant will be required to undertake a basic DBS check as part of their pre-employment clearances.
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people.
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About the Role
Our Damp and Mould Officers lead on the identification, investigation, and resolution of damp and mould issues across our housing stock. This vital role supports our commitment to safe, healthy homes and aligns with the introduction of Awaab's Law, which enforces strict legal timeframes for addressing hazardous housing conditions.
Salary and Benefits
* Salary: £33,622.29 – £36,996.47.
* Cost of living pay award negotiated annually as a salary increase.
* Flexible, hybrid working – we understand the importance of a good work‑life balance.
* Generous annual leave entitlement: 23 days annual leave, increasing with service, plus bank holidays, and 3 additional days usually used over the Christmas period when the main offices are closed. Option to buy more annual leave.
* We do not work on bank holidays.
* Local government pension scheme.
* Opportunities for training and development, and coverage of Professional Body Membership fees where essential to the role.
* Employee perks, including multiple retailer and lifestyle discounts.
* Free use of Canterbury's Park and Ride, flexi bus tickets, and a cycle to work scheme.
* Support for health: free counselling, advice and webinars through the employee assistance programme, and contributions to the cost of flu jabs.
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