Team: Retail
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
Wetherby (**New Shop Opening**)
Work pattern: 37.5 hours on a rota basis (to include weekends)
Contract: Permanent
Responsibilities of our Shop Manager:
This position will lead the running of one of our new Boutique charity shops, where customers discover a curated selection of luxury fashion and accessories. As Shop Manager, you'll help create an elevated retail experiencecombining exceptional customer service with a passion for sustainable style and Cats Protection's compassionate mission. From welcoming clients to maintaining high visual standards, you'll play a key role in delivering a premium shopping environment that reflects both quality and kindness.
You will manage, coach and develop a shop team of employees and volunteers to be the best they can be, maximising shop performance through the safe day-to-day operational management of shop activity
To take ownership for the delivery of shop income, expenditure and operating profit budgets and other key measures of performance and activity as defined in the Retail Performance framework
About the retail team:
Our retail operation consists of over 80 charity shops
From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'.
What were looking for in our Shop Manager:
Demonstrable learning and experience from working in a relevant retail environment, ideally fashion or similar
Previous experience of line managing a team and building a culture to achieve a collective goal
Experience and/or understanding of working to sales targets and budgets
Strong commercial awareness, balanced with an appreciation for the unique needs of the Charity
26 days annual leave plus bank holidays, increasing with length of service
~ Salary Finance, which empowers you to take control of your financial wellbeing
~ Virtual interview date: Virtual interview via Microsoft Teams
This role requires an enhanced DBS check (including the Children's Barred List).