Our client is a global provider of technologies that help manufacturers improve workplace safety, efficiency, and environmental compliance through advanced air quality solutions.
Reporting to the MD, the
Service Manager
is a key appointment within the senior leadership team with effective performance having a significant impact on the operational performance of the business.
Key responsibilities include:
* Leading and managing all aspects of the Service Department, including scheduling, resource allocation, budgeting, and performance management.
* Developing and implementing service strategies to drive efficiency, profitability, and customer loyalty.
* Overseeing field service operations, including installation, commissioning, maintenance, and system repairs.
* Ensuring full compliance with health and safety regulations, quality standards, and customer service commitments.
* Driving sales of aftermarket products and service contracts in close collaboration with the Sales team.
* Supporting, mentoring, and training service engineers and technicians, fostering a high-performance team culture.
* Monitoring KPIs and service metrics to ensure continuous improvement.
* Collaborating with internal departments (Solutions, Products, Logistics) to ensure seamless service delivery.
* Building and maintaining strong relationships with key clients, acting as a point of escalation when required.
* Managing HR responsibilities, including recruitment, talent development, and succession planning.
The Candidate:
•Recognised engineering, technical, or management qualification.
•Strong commercial awareness.
•Proven resource management and planning skills.
•Good understanding of relevant legislation and industry standards.
•Knowledge of ATEX and HSE regulations.