Job Description
PE Global is currently recruiting for a Veterinary Technical Advisor for a leading multinational animal health client based in Hook, working 2-3 days in the office and the remaining from home.
This is an initial 12 months contract position.
The pay rate is between £19.23 and £25.64 per hour PAYE depending on experience.
Duties of the role/Responsibilities
1. To be the first line customer contact for all product technical enquiries received by phone, post and e-mail. Whilst providing exemplary service to all customers: veterinary teams, farmers and pet owners, they will submit, investigate and follow-up report or complaints
2. To resolve product complaints when possible, liaising with field veterinarians, quality and other relevant departments as required.
3. Utilise the global PV software to manage all PV cases in line with global procedures.
4. Train and support of other members of the technical team as well as the sales force.
5. Through comprehensive knowledge of the products and the needs of customers, they will provide advice and support to other business areas within the company, for example marketing and operations.
6. Along with technical consultants, collect and maintain the latest technical informat...