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We are currently seeking an experienced Service Advisor to join the Aftersales team at our Light Commercial Van Centre in Swansea. The ideal candidate would have experience within the motor industry; however, we are keen to hear from individuals who have a positive attitude and a high level of enthusiasm as training will be provided.
Position: Service Advisor Van Centre Swansea
Full time: 40 hours a week Monday to Friday between the hours of 8:00am to 5:30pm
Saturday Rota:1 every 3 weeks 8.30am to 12.30pm as overtime.
Position pays: £27,500 basic plus monthly bonus.
The Opportunity:
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.
A large part of what a Service Advisor Position involves is:
* Creating and managing customer workshop bookings
* Communicate workshop advise to customer, ensuring customer is able to understand and make an informed decision to additional work identified and required.
* Competent in ability to use digital tools in a paperless work environment
* Deliver on customer first and modern luxury principles
* Attention to detail and accuracy in all work processes such as costing, digital job card, filing and recording of all customer communications.
More about you:
* A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
* Demonstrate computer literacy and knowledge of IT systems and applications.
* The ability to multi-task and be highly adaptable within a busy environment
* Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers
* Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity to the workshop
* Ability to prioritise your workload
* Ability and willingness to work with defined processes and guidelines
* Good core administration skills
* A full UK driving licence
What’s in it for you?
* 30 days annual leave per year (including bank holidays) that will increase with length of service
* Birthday day off
* Contributory Pension Scheme
* Enhanced Maternity/Paternity and Adoption payment
* Manufacturing specific training along with inhouse training
* Staff discounted parts and servicing plus a free MOT every year
* Recognition of length of service at 5,10,20,30 & 40 years anniversary
* Life Assurance (death in service benefit) *
* Staff Car Scheme*
* Colleague Referral Scheme / Customer Referral Schemes
* Cycle to Work Scheme
* Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders
* Sinclair Foundation - charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
* Development opportunities within the Sinclair Group
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