Receptionist - Grantley, Ripon Hours: Full Time - 40 hours per week All applicants must be able to provide evidence of their Right to Work in the UK Nestled within the rolling North Yorkshire countryside, Grantley Hall is a historic property dating back to the 17th century that offers a seamless fusion of stately grandeur and contemporary luxury. A member of Relais & Chateaux and PoB Hotels, the five-star hotel boasts an impressive array of 47 opulent bedrooms and suites. Complemented by a selection of five indulgent restaurants and three exquisite bars, combined with an award-winning spa and cutting-edge gym, Grantley Hall stands out as a uniquely distinctive luxury hotel experience. Key Responsibilities Maintain good working relationships with colleagues and all other departments Attend training courses as required Point of contact for guests upon arrival, throughout their stay and upon departure The upmost attention to detail while completing all tasks Be flexible and extend job duties to carry out any reasonable tasks as requested Liaise with all departments efficiently Key Skills, Qualities & Experience Hands on approach to work, always being productive and looking to improve Passionate about hospitality Detail orientated and drives standards Possess a positive attitude and a desire to learn Ability to meet deadlines and work under pressure Engage with hotel guests on a regular basis Friendly, courteous and helpful with excellent communication skills Motivated to go the extra mile for guests and colleagues Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: A monthly service charge - typically £2,400 annually 31 days holiday increasing to 33 days with length of service Access to earnings before payday (Access Early Pay / Wagestream) Free parking Complimentary meals when on duty Discounted modern and spacious live-in accommodation Celebrating success Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more… Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products Grantley Gateway - Discounts and cash back on shopping and trips out Discounted hotel stays - Relais & Chateaux from £50 BB, Pride of Britain £75 DBB Complimentary bespoke uniform and annual shoe allowance Free sight tests for those eligible Onsite Team Gym with professional induction Refer a Friend Scheme where you can earn up to £1000 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’ Grantley Academy to support your development Annual paid volunteering days