Complaints Advisor
Hybrid, Nottingham (12 days a week in office)
Start date: 1st December 2025
Key points
* Major UK insurance company (trusted by millions)
* Salary: £24,500 per annum
* Annual discretionary bonus
* Quarterly bonus structure (up to 10% per year based on performance)
* 37.5 hours per week, MonFri shifts between 8am6pm (no weekends)
* Hybrid role, with all equipment provided
* Full induction training provided (2 weeks, MonFri, 95.30)
* Great benefits, career progression and central Nottingham office hub
The role in a nutshell
Youll join our clients Complaints team, helping customers with insurance and service-related complaints. The focus is on listening, taking ownership, and resolving issues fairly and in line with FCA guidelines.
You will be handling inbound and outbound calls, working with customers to fully understand their concerns, and making sure they receive a fair and timely resolution. Its a fast-paced role, but youll be part of a supportive team that values customer outcomes and high standards.
What experience do you need?
You dont need years of regulated complaints experience, but you do need:
1. Experience supporting customers in a complaints capacity (ide...