Job Title: End User Device (EUD) Engineer
Location: Kidlington
Contract Type: Temporary
Contract Length: 6 months
Daily Rate: £250.00 (Umbrella)
Working Pattern: Full Time
Driving Required: Yes
*Please do note this role is subject to Police Vetting Checks and will need to have been within the UK Continually for a minimum of 5 years*
Are you an enthusiastic EUD Engineer ready to make a difference in public services? Our client Thames Valley Police are on the lookout for a dedicated individual to join their team and deliver exceptional support for end-user devices. If you have a knack for troubleshooting, a passion for customer service, and the ability to work collaboratively across teams, we want to hear from you!
### About the Role:
As an EUD Engineer, your primary mission will be to provide top-notch support to our forces user base. Your contribution will ensure a seamless experience, helping to minimize disruptions and maintain high service standards. Here's what you'll be doing:
Deliver Excellent Customer Experience: Provide timely and effective support to users, minimizing service disruptions.
Troubleshoot and Resolve Issues: Address EUD incidents, requests, and problems within agreed Service Level Agreements. You'll identify trends and proactively raise issues.
Documentation Management: Keep the EUD Senior Engineer informed about necessary changes to documentation and knowledge articles.
Proactive Service Support: Help manage schedules for moves, projects, and tech provisions.
Performance Monitoring: Ensure services meet Key Performance Indicators, User Experience Agreements, and Service Level Agreements.
Governance Focus: Adhere to processes and procedures with a strong emphasis on asset management.
Continuous Improvement: Identify service enhancements and report them to the EUD Senior Engineers.### What We're Looking For:
To thrive in this role, you'll need:
Experience in ICT Operational Delivery: Previous experience in a similar environment is essential.
Technical Proficiency: Proven ability to support Windows 10, smartphones, laptops, and desktops.
Problem-Solving Skills: Experience in resolving incidents, requests, and problems effectively.
Customer-Centric Approach: A strong ethos for delivering excellent customer experiences.
Documentation Skills: Proven experience in creating procedure and knowledge base documentation.
Strong Troubleshooting Skills: The ability to diagnose and resolve issues efficiently.
Flexibility to Travel: A full UK driving licence is essential, as you may be required to work across multiple locations.
Note: Candidates will be required to undertake a Basic Driving Assessment as part of the application process.
We can't wait to see what you bring to the team!
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