Overview
Join to apply for the Community Care Manager - South Armagh role at Connected Health Group Limited.
We’re recruiting a Community Care Manager to cover South Armagh, with over 3 years of experience in domiciliary care, alongside a proven track record in leading and developing individuals to ensure the highest standards of care.
Responsibilities
* Maintain a solid relationship with the coordinator, working together on development and growth in the assigned area.
* Work towards business growth targets and KPIs.
* Accountable for the provision of on-call telephone services in your area, Monday to Sunday, ensuring effective management.
* Direct line management of area-specific Care Team, including weekly workload, annual leave, staff sickness, supervisions, spot checks, team meetings, staff appraisals and disciplinaries.
* Follow internal company processes and liaise with Finance and HR teams.
* Ensure regular communication on a team and individual basis.
* Manage the 12-week induction of new starters for the designated area, as well as supervision and appraisals.
* Manage and attend client reviews as required.
* Deal directly with Care Managers and Health Trusts as required.
* Manage onboarding of new clients.
* Provide emergency care assistant cover as required.
* Report safeguarding or client issues promptly to the direct Line Manager.
* Communicate and participate with the Quality and Compliance team regarding NISCC and Incident Management.
* Ensure quality of service provision and liaise with the Quality Monitoring Officer as required.
* Maintain the quality and maintenance of client care folders monthly, ensuring up-to-date information and proper filing of daily records.
* Assist with the personal development of staff within the Care Team and address staff issues efficiently and confidentially.
Qualifications & Skills
* 3+ years of experience in domiciliary care
* Experience leading a team
* Previous experience creating rotas
* Flexibility to work in the community to cover sickness if needed
* Driving license: Full, valid UK driving licence and appropriate insurance for business purposes
* Good standard of English – both spoken and written
* Ability to build strong working relationships and commitment to health and social care career path
* Excellent organisational and time management skills
* Creative thinking to solve problems and overcome obstacles
* Positive and engaging personal style
Key Duties and Responsibilities
* Maintain relationships with the coordinator to support development and growth in the area.
* Contribute to achieving business growth targets and KPI measures.
* Provide on-call support in your area and ensure effective management of issues as they arise.
* Direct line management of the Care Team, including workload planning, leave, sickness, supervision, appraisals, and disciplinary processes.
* Follow internal procedures and liaise with Finance and HR teams.
* Ensure regular communication at team and individual levels.
* Oversee 12-week induction for new starters and supervise appraisals.
* Participate in client reviews as required.
* Engage with Care Managers and Health Trusts as required.
* Manage onboarding of new clients.
* Provide emergency care assistant cover as needed.
* Report safeguarding or client issues to the Line Manager.
* Collaborate with Quality and Compliance regarding NISCC and Incident Management.
* Ensure quality of service provision and liaise with the Quality Monitoring Officer.
* Maintain client care folders monthly with up-to-date records.
* Support staff development and address issues confidentially.
To undertake any other reasonable duties as required*
About Us
At Connected Health, we offer careers at the forefront of transforming homecare across Northern Ireland and Ireland. Our mission is to continually attract, recruit, and develop the finest homecare team.
Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, respect for diversity and inclusion in the workplace and the delivery of services to clients. We welcome applications from all communities.
Note: Candidates who are successful at interview will be subject to background checks including references and an enhanced police check.
Armagh, Northern Ireland, United Kingdom
Newry Mourne and Down, Northern Ireland, United Kingdom
Banbridge, Northern Ireland, United Kingdom
Craigavon, Northern Ireland, United Kingdom
Newry, Northern Ireland, United Kingdom
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