24/7 NOC Engineer
Akkodis are currently working in partnership with a market leading service provider to recruit NOC Engineer to join their 24/7 support team in Belfast.
Please note you must be eligible to gain security clearance and happy to work on a rotational shift pattern.
The Role
As NOC Engineer you'll be part of a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. You'll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base.
The Responsibilities
* Act as the first point of escalation for customer calls.
* Log and manage faults/service requests via Remedy, resolving over 95% at first touch.
* Work within strict SLAs to ensure timely resolutions.
* Maintain accurate shift handovers and keep support tickets up to date.
* Keep customers informed throughout the fault life cycle.
* Configure and troubleshoot Cisco, Juniper, and Adtran Switches, Routers, DSLAMs, modems and other IT Systems.
* Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF.
* Liaise with third-party engineers and suppliers to resolve issues.
* Support field engineers with remote configurations and link checks.
* Monitor network health using SolarWinds.
The Requirements
* Proven experience in IT Helpdesk or NOC environments.
* Strong ...