Driven by our Trust values: Honesty, Empathy, Ambition, Respect; the Trust's vision is to provide high quality care to the diverse communities we serve to make their lives better. We are passionate about creating an inclusive workplace that promotes and values diversity. Our cultural diversity, long term conditions and disabilities, and LGBTQIA staff networks are a key part of this commitment, creating positive change and helping build an inclusive culture across the Trust. Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed - our processes ensure that all applicants are treated fairly at every stage of the recruitment process. Options for flexible working are considered for all roles within CCS, including job share opportunities, compressed hours, annualised hours, tailored working patterns and more. If you are interested in flexible working, please talk to the recruiting manager for this vacancy. Please note, the selection processes at Cambridgeshire Community Services are in place to ensure we recruit candidates with the right values and skills. Please be advised that the use of AI in applications are monitored, we remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills. Job overview Your role will primarily be to manage patient referrals into the service while providing comprehensive administrative and reception support to the wider clinical and management team. You will need to possess excellent organisational skills and must have the ability to work unaided and under their own initiative without direct supervision. The Dental Service provides a wide range of treatments to a diverse group of people. You must possess excellent communication and people skills as some patients may present with complex/special needs. Should we receive a high number of applications we reserve the right to close this vacancy at any point after 15th January 2026. Advert Administrative support for the SCD Service The post holder will need to have excellent attention to detail due to the accuracy required for inputting confidential patient data Answer the SCD phoneline during open hours Process SCD referrals using the bespoke referral system Deal with day-to-day queries using own initiative to resolve issues within guidelines Input and update data Maintain filing and a retrieving system for earlier files Handle inquiries from the general public, members of the dental and medical profession and other disciplines within the NHS. Liaise between the service and other departments within the Trust Using initiative with regard to referrals received from General Dental Practitioners. Forwarding referrals to the appropriate clinic, or where appropriate, issuing of booking, compiling referral letters and liaising with the dentists/oral surgeons. Ensuring all the appropriate information and case notes are available Working for our organisation Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives. There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey. If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development. Detailed job description and main responsibilities Administrative support for the SCD Service The post holder will need to have excellent attention to detail due to the accuracy required for inputting confidential patient data Must be confident in the use of Microsoft Office applications including Word and Excel Answer the SCD phoneline during open hours. Process SCD referrals using the bespoke referral system Deal with day-to-day queries using own initiative to resolve issues within guidelines Input and update data. The ability to prioritise and organise own workload in an efficient and accurate manner. Good organisational skills and able to pay particular attention to detail Maintain filing and a retrieving system for earlier files Handle inquiries from the general public, members of the dental and medical profession and other disciplines within the NHS. Liaise between the service and other departments within the Trust Using initiative with regard to referrals received from General Dental Practitioners. Forwarding referrals to the appropriate clinic, or where appropriate, issuing of booking, compiling referral letters and liaising with the dentists/oral surgeons. Ensuring all the appropriate information and case notes are available Communication: Good written and oral communication skills are essential Liaise and communicate with work colleagues, patients, management teams and other healthcare professionals Possess good interpersonal skills, e.g. tact, sensitivity, ability to listen and to be assertive at times Keep accurate and complete records of data collected Ability to be discrete and maintain high levels of confidentiality Give appropriate advice when necessary, on the administration process Contribute to CCS’ internal communication strategies ensuring effective two-way communication and engagement within the organisation. Contribute to CCS’ external communication strategies working with the Head of Communications to raise awareness and promote the reputation of CCS’ services Patient and Public Engagement To contribute to ensure that CCS responsibilities to engage and consult with patients and the public are met in line with statutory requirements People Management Maintain own professional development and requirement to take part in appraisal and the KSF process Clinical and Practice Governance Observe and maintain strict confidentiality with regard to any patient/family/staff/records and information in line with the requirements of the Data Protection Act Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to CCS Information Governance and Information Security Policies The post holder must adhere to the CCS risk assessment and risk management processes The post holder must adhere to infection control policies and procedures. Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services, (CCS). The post holder must participate in audits as required Provide patients and their families /carers with information on standards they should expect from the team The post holder is required to participate in relevant emergency preparedness process for their team All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures On April 1st 2026, Cambridgeshire Community Services NHS Trust and Norfolk Community Health and Care NHS Trust will come together to deliver services as a single Trust. Both trusts are high performing specialist community health and care providers working in the East of England. Both have a strong track record, with the highest ratings from the Care Quality Commission, best in class NHS staff survey outcomes, and a decade of experience in innovation and clinical development. The group model provides health and care services to a population of 3.2 million in their homes and neighbourhoods. We provide care that supports people from the very beginning to the very end of their lives. The specific role you are applying is with Cambridgeshire Community Services NHS Trust and if you commence your employment before the 1 st of April you will transfer to the new organisation via TUPE - the Transfer of Undertakings (Protection of Employment) Regulations. Certificate of Sponsorship For roles that are eligible for sponsorship, applications from job seekers who require Skilled Worker Visa to work in the UK are welcome, and will be considered alongside all other applications. You are strongly advised to visit Check if you need a UK Visa website ( Opens in a new tab), and familiarise yourself with what is required which should assist you in your understanding of the process From 6 April 2017, skilled worker applicants applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here. (Opens in a new tab) UK Registration For roles that require professional registration, applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new tab) Our safe recruitment pre-employment checks are undertaken before an appointment is confirmed and may include a DBS check. Where the role requires you to drive, we'll ask you to validate your driving licence online via the DVLA. In submitting an application, you authorise Cambridgeshire Community Services NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed. ALL CORRESPONDENCE will be via the e-mail address on your application form. If you have not been invited to interview within 2 weeks of the closing date, you unfortunately haven’t been successful on this occasion, but keep an eye on our vacancies as a job that’s just right for you may appear!