Manager Duties and responsibilities: Oversee daily operations, ensuring that the shop runs smoothly and efficiently. Recruit, train, and supervise staff members, ensuring they are knowledgeable about products and customer service standards. Prepare and manage budgets, ensuring the shop operates within financial targets. Schedule staff shifts and manage employee performance, providing feedback and conducting performance reviews. Ensure high levels of customer satisfaction through excellent service and product quality. Oversee inventory levels, ensuring that stock is replenished in a timely manner and that products are fresh and of high quality. Prepare regular reports on sales, inventory, and staff performance for upper management. Analyze data to make informed decisions regarding operations and marketing strategies. Ensure that all products meet the shop's quality standards and comply with health and safety regulations. Manage supplier relationships and negotiate contracts for ingredients and supplies. Implement standard operating procedures and ensure compliance with company policies. Develop and implement marketing strategies to promote the shop and increase sales, including social media campaigns and local promotions. Collaborate with the team to create new cake designs and flavours, keeping up with market trends and customer preferences. Participate in local events and fairs to increase brand visibility. Skills and Qualifications: Previous experience in retail management, preferably in the food or bakery sector. Strong leadership and team management skills. Excellent customer service and communication skills. Basic financial acumen and experience with budgeting. Knowledge of food safety regulations and hygiene standards. Creativity and a passion for baking and cake design. A relevant Bachelor or Master degree required.