Field Service Engineer – Commercial Coffee Machines, North East
Location: Newcastle upon Tyne, Sunderland, Chester-Le-Street, Washington.
Salary and Benefits:
* £34,000 – £38,000 basic salary depending on experience.
* Company van and tools.
* Uncapped overtime available.
* Bonus available.
* Life, medical, and dental insurance.
* 25 days holiday plus statutory holidays.
Responsibilities
* Field‑based service within a local territory.
* Perform services, reactive repairs, and end‑user training on commercial coffee and drinks machines.
* Use electrical and mechanical skills to achieve a strong first‑fix rate.
* Maintain spare stock in vehicle.
* Organise service diary a week in advance.
* Flexibility on start times between 6 am and 9 am.
* Report to the Regional Service Manager and Senior Service Engineer.
* Work Monday‑Friday weekdays, plus one in four weekends.
Qualifications
* Previous field service engineering experience with electromechanical systems.
* Experience in fast‑paced environments with emphasis on SLAs and KPIs.
* Empathetic and customer‑focused with strong communication skills.
* Good sense of humour.
* Full UK driver’s licence and right to work in the UK indefinitely (no sponsorship).
* Experience with coffee and drinks machines preferred but training can be provided.
About the Company
A rapidly growing coffee and drinks service provider, offering strong customer service and a casual office environment with long‑term progression opportunities.
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