Job Overview
We are seeking an experienced FOH/Hotel Supervisor to oversee the daily operations of our hotel, working under the Hotel managers.
The ideal candidate will possess a strong background in hospitality management, demonstrating exceptional leadership skills and a commitment to providing outstanding guest services. As the Hotel Suopervisor, you will be responsible for ensuring that all aspects of the hotel run smoothly, from guest satisfaction to staff management.
There is an element of on-call/overnight stays with this role.
Responsibilities
* Lead and manage the hotel team, fostering a positive and productive work environment.
* Oversee daily operations, ensuring high standards of service and hospitality are maintained.
* Develop and implement strategies to enhance guest experiences and satisfaction.
* Handle guest complaints and feedback professionally to maintain high service standards.
* Collaborate with all staff to ensure seamless operations across the hotel.
* Maintain relationships with suppliers and vendors to ensure quality service delivery.
Requirements
* Proven experience in hotel management or a similar role within the hospitality industry.
* Strong leadership skills with experience in supervising staff effectively.
* Excellent guest service skills with a focus on enhancing customer satisfaction.
* Ability to work under pressure while maintaining attention to detail.
* Strong organisational skills with the ability to multitask effectively in a fast-paced environment.
Job Types: Full-time, Permanent
Pay: £24,500.00-£25,000.00 per year
Benefits:
* Company pension
* Discounted or free food
* Free parking
* On-site parking
Work Location: In person