This range is provided by Pimlico Plumbers. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Pimlico Plumbers
Brand Info
* Drain Doctor
* Bright & Beautiful
* Countrywide Grounds Maintenance
* Dream Doors
* Greensleeves Lawn Care
Purpose of the role
The Business Solutions Manager will design, develop, and implement a new Business Solution system across our network. The Business Solutions Manager is data-driven and creative and can map out the company’s process in buying, data, sales, field management, finance, and other areas to ensure the Business Solution can be developed correctly. After assisting with design and development they will then be responsible for implementation across the business. Promoting across the business and educating and training where necessary. They will lead and deliver the Business Solution vision and strategy to drive acquisition, engagement, retention, and loyalty.
Key responsibilities
* This role will support departments, customers, and internal business process activities across the business through the effective use of Business Solution.
* Hands‑on technical lead who can make complex configuration changes to support business processes.
* Manage the analysis, configuration, testing and implementation of the Business Solution.
* Manage the development the Business Solution and associated systems.
* Ability to follow prescribed methodology in understanding the current business processes, gathering requirements, and producing a specification that will form the basis of the new system.
* Maintain all required documentation, including process maps and specifications to support the business change and development programme.
* Consider and evaluate the opportunities and potential risks attached to the recommendations made suggesting appropriate mitigation options.
* Collaborate across all levels of the business from Executives to end users to fully understand their needs.
* Collaborate with developers and business partners for system enhancements and upgrades.
* Fully own the Business Solution. Defend data quality, preserving a view of engagement behaviour to understand communications performance/KPIs.
* Manage all future changes, releases, updates, and enhancements to the system.
* Identify continuous improvement opportunities for assigned systems and processes.
* Provide end user training, ensuring process and procedures are always followed.
* Work closely with internal teams to establish data insights, quality/knowledge of the data and develop reporting views to visualise performance of programmes & campaigns.
* Use insights and analytics to refine concepts and deliverables.
* Any other reasonable duty that falls within your capabilities.
Experience and skills
* We are looking for someone who can take complex systems and create clarity, simplicity and be able to share their findings with the wider team. You will be inquisitive and have no issues with asking lots of questions, or for diagrams or documentation of existing systems to help you discover more. You bring people together to dive into problems, ensuring you do not become the centre of all knowledge.
* You engage stakeholders and understand the objectives using empathy. You will need to be patient and proactive to understand what people do, not just what they say they do.
* You will have the skills and confidence to identify and engage key business stakeholders and other development to build a clear picture of requirements using shared context and domain language that everyone understands.
* Demonstrative success in implementing and developing a Business Solutions platform for data management.
* Ability to manage and prioritise multiple projects from messaging and channel strategy to design and technical requirements.
* Proven track record of turning data insight into commercial, actionable recommendations.
* Knowledge of customer segmentation, list management, deliverability, compliance and GDPR regulation.
* Experience in delivering Business Solutions strategy suitable to B2B and B2C services and the overall customer journey.
* Excellent interpersonal skills and the ability to build strong relationships with a wide variety of people.
* Exceptional communication skills — both written and verbal.
Inclusivity statement
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Business Development and Product Management
Industries
Construction
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