Overview
Direct message the job poster from AIM Qualifications and Assessment Group
People Coordinator at AIM Qualifications and Assessment Group #HRNinja ????
AIM Qualifications and Assessment Group have an exciting opportunity for a Quality and Centre Support Officer.
Location: Derby office /Hybrid
Contract: Full time 36.5 hours per week, permanent
Closing Date: 22nd September 2025 at midday
Please note we reserve the right to close this advert early should we have a large volume of applications.
About AIM
AIM Qualification and Assessment Group is a leading Awarding (AO) and End-Point Assessment Organisation (EPAO) offering award-winning qualifications and nominated end-point assessment services. Our vision of empowering futures is built on the pillars of inclusion, integrity, respect and empowerment and these values are rooted in everything we do.
Our people are curious and creative who anchor us to our foundations and help to achieve our charitable objectives for learning – all kinds of learning for all kinds of people. Whether it’s at home, in the classroom or in the workplace, learning is the key to improving our chances in life.
Key responsibilities
* Compliance Team support: Provide information, advice and guidance in relation to assessment, internal and external quality systems and processes to centres offering RQF, Access, Bespoke and Quality Mark provision.
* Support the Recognition, Regulations and Customer Support Manager to complete all compliance functions required.
* Work as part of the AIM Group team and contribute to the review and development of AIM Group self-assessment and quality activities including audit and review.
* Contribute to the continual improvement of AIM Group systems and processes and the service provided to customers.
* Regulatory Functions: Coordinate the implementation of the complaints process to ensure timely responses.
* Oversee and coordinate the completion of the quarterly Compliance Newsletter, ensuring all aspects of Compliance and Access are covered.
* Lead on the review and completion of applications for all Quality Mark provision and ensure any subsequent action plans are completed.
* Conduct bi-annual review meetings for all Quality Mark Centres and ensure any actions plans are completed.
* Manage the withdrawal of Bespoke and Quality Mark provision as per the documented policy and procedure.
* Conduct quality support visits to provide support and guidance to centres to meet the requirements of centre recognition.
* Lead on the Reasonable adjustments (Internal assessment only) process.
* Oversee and track action plans resulting from malpractice investigations, incident reports and those associated with sanctions imposed on centres, staff, or learners.
* Oversee and track action plans resulting from the centre recognition, qualification approval, and annual declaration processes.
* Conduct spot checks as per the agreed annual plan.
* Lead and facilitate the complaints process acting as the centres main contact.
* In line with the documented Aged Debt process, engage with centres and offer assistance to ensure the payment of outstanding invoices.
* Training and Resources: Lead on the development and delivery of engaging and informative Centre facing training for external compliance functions which provides a high level of support and guidance to centres.
* Lead on the annual review of the Centre guide to Quality Assurance and relevant centre facing support documents to support continuous compliance by centres.
Who we are looking for
We would love to hear from you if you have the following essential requirements/qualifications:
* Qualified to level 4 or above or significant relevant experience
* Understanding of the function of awarding organisations and the regulatory structures they operate within
* Knowledge of monitoring and reviewing quality assurance systems across a wide range of providers
* Understanding of Reasonable Adjustments and Special Considerations
* Experience of conducting quality assurance visits with providers
* Experience of writing reports to a high standard
* Some travel will be required in this role to the group’s offices and to conduct monitoring and spot checks
* Experience of conducting investigations and evidence gathering
* Direct experience of criteria referenced assessment
* Experience of external assessment
Benefits and how to apply
* On-site car parking
* Employee shopping discount scheme
* 26 days annual leave plus bank holidays and Christmas break
* Flexible working, hybrid working
How to apply
We actively work to increase diversity in our team and encourage applications from all backgrounds and communities. We are committed to having a team with diverse skills, experiences and abilities. We offer family friendly, inclusive employment practices and flexible working arrangements to support colleagues’ individual circumstances.
If you are interested in this role, we would love to hear from you. Please use this link https://talent.sage.hr/jobs/0d3ed05d-418f-4ecf-ae5d-d558f9e66fbd
or go to our new website to complete the application questions and upload your CV and covering letter.
Contact us If you have any queries about the role, contact us on recruitment@aimgroup.org.uk
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