Your new company
We are currently recruiting for a Customer Service & Operations Administrator to provide essential support across customer service, operations, and administration functions. This is a varied and fast‑paced role requiring strong organisational skills, attention to detail, and a customer‑focused approach.
Your new role
As a Customer Services/Logistics Administrator your role would involve:
* Customer Service.
* Handle incoming customer calls and email enquiries in a professional and timely manner.
* Resolve customer queries efficiently or escape to the appropriate internal team.
* Log, track and follow up on customer issues through to resolution.
* Maintain accurate and up‑to‑date customer and job records.
* Operations Support.
* Support daily operational activities including bookings, collections and deliveries.
* Liaise with drivers, warehouse teams and operations staff to ensure smooth workflow.
* Update operational trackers, spreadsheets and internal systems.
* Ensure all jobs are processed accurately and in line with company procedures.
* Administration.
* Manage shared inboxes and support with day‑to‑day administrative tasks.
* Maintain accurate records and assist with reporting where required.
* Support compliance activities, record keeping and general office administration.
What you’ll need to succeed
* Strong communication skills, both written and verbal.
* Confident in using Microsoft Office, particularly Outlook and Excel.
* Excellent organisational skills with high attention to detail.
* Ability to prioritise workload, multitask and perform under pressure.
* Professional and customer‑focused attitude.
#J-18808-Ljbffr