Better places, thriving communities.
Receptionist & Occupier Liaison
Location
The Mailbox, Birmingham
Rate of pay
£13.45/hour
Role Overview
We are seeking a highly professional and customer-focused Receptionist & Occupier Liaison to deliver an exceptional front-of-house service while acting as a key point of contact between occupiers, visitors, and management within the Mailbox, Birmingham.
This role combines a premium receptionist function with occupier communication, engagement, and support for events, amenities, and wellbeing initiatives. The postholder will help ensure consistently high standards of customer experience, presentation, and occupier satisfaction.
All employees are expected to work in line with Health & Safety, Sustainability, and company policies, contributing to a safe, welcoming, and environmentally responsible workplace.
Key Objectives
1. Deliver an outstanding front-of-house and visitor experience
2. Act as an effective liaison between occupiers and Mailbox management
3. Support occupier satisfaction, engagement, and communication
4. Contribute to a welcoming, connected, and well-managed workplace environment
Key Responsibilities
Front of House & Reception
5. Provide a professional, warm, and engaging meet-and-greet service to all visitors, occupiers, and clients
6. Take ownership of the reception and front-of-house area, ensuring immaculate presentation at all times
7. Answer internal and external telephone calls in a timely, professional, and friendly manner
8. Sign in visitors in accordance with security procedures and announce visitors as required
9. Offer directions, assistance, and respond to queries knowledgeably and courteously
10. Monitor the front-of-house environment and report maintenance or security issues promptly
11. Carry out administrative duties when required
12. Maintain consistently high service and presentation standards
13. Key lead in the management of Accident Reporting and Follow-Ups
14. Active management of the Mailbox's PPM Documents and Statutory compliance documentation and compliance.
Occupier Liaison & Engagement
15. Build strong working relationships with occupiers and act as a key day-to-day point of contact
16. Keep occupiers informed of Mailbox updates, initiatives, and operational matters
17. Support occupier meetings, forums, and engagement activities
18. Assist with the delivery of occupant engagement, wellbeing, and marketing initiatives
19. Support occupier feedback programmes and surveys, using insight to inform service improvements
20. Assist with occupier events, including coordination, communication, and on-the-day support
21. Manage and support bookings for common areas (e.g. meeting rooms, auditorium, terrace spaces)
22. Maintain accurate records and support reporting on occupier engagement and space utilisation
Operational & Compliance Support
23. Adhere to all Health & Safety, QSHE, and sustainability policies and procedures
24. Report hazards, near misses, incidents, or risks appropriately
25. Maintain confidentiality of sensitive communications and documentation
26. Work collaboratively with on-site teams, clients, and service partners
27. Use technology and systems (e.g. booking tools, workplace apps, Microsoft Office) to support efficient service delivery
Skills, Knowledge & Experience
Essential:
28. Experience in a customer-facing or front-of-house role (premium or corporate environment preferred)
29. Excellent verbal and written communication skills
30. Strong interpersonal and relationship-building skills
31. Ability to work independently and remain focused and motivated
32. Intermediate Microsoft Office skills
33. Strong organisational skills and attention to detail
Desirable:
34. Experience acting as an occupier or client liaison within a commercial or corporate environment
35. Interest in workplace experience, wellbeing, or customer-focused initiatives
36. Experience supporting events
37. Knowledge of Birmingham-based occupiers or stakeholders
38. Experience using CRM systems or workplace/booking apps
Personal Attributes
39. Professional, approachable, and confident
40. Customer-focused with a passion for service excellence
41. Proactive, adaptable, and flexible
42. Immaculate personal presentation
43. Commercially aware with an innovative mindset
Working Pattern
44. 38hrs a week
45. Reception – 08:00 – 18:00 - Wednesday & Friday
46. Occupier Liaison - 18hrs over 3 days (Days vary dependant on requirement and events etc and will include occasional weekends)
47. Additional shifts may be available on an overtime basis as required
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .