Job Summary:
The Operations Support Specialist plays a pivotal role in ensuring the efficient functioning of the team. This position focuses on providing essential administrative, documentation, and process support, particularly in coordination with our partners. The specialist will leverage key tools like JIRA and Confluence and assist in testing activities, contributing to data integrity and streamlined operational workflows.
Key Responsibilities:
* Perform accurate and timely data entry into various operational systems, including inventory management, CMDBs, and service management platforms (e.g., ServiceNow).
* Administer and maintain team documentation within Confluence, including creating, editing, and organizing process guides, SOPs, and knowledge base articles to ensure clarity, accuracy, and accessibility.
* Provide day-to-day process support assisting with task coordination, information flow, and ensuring their activities align with requirements.
* Manage and track tasks, issues, and project progress using JIRA, including creating tickets, updating workflows, generating reports, and ensuring timely resolution.
* Assist in testing activities, such as basic functional testing of network changes or documentation of test results, to support quality assurance efforts.
* Support various administrative tasks including scheduling, meeting coordination, and preparing operational reports and presentations.
Required Skills:
* Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
* Proven experience with JIRA for task tracking and reporting.
* Experience with Confluence for documentation and knowledge management.
* Basic understanding of testing methodologies or experience in assisting with testing efforts.
Benefits:
You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;
* Contributory pension
* Extra holiday purchase
* Life insurance policy
* Private medical insurance
Equal Opportunities:
Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.