Are you an experienced Service Advisor seeking a new challenge within a reputable automotive group in Preston?
Our client, a well-established family-run dealership, is offering an exceptional opportunity for a Senior Service Advisor to join their dedicated aftersales team. This role is perfect for professionals with a proven track record in delivering outstanding customer service and overseeing service operations in a busy dealership environment.
As a Senior Service Advisor, you will act as a key point of contact for customers, ensuring their needs are met efficiently and professionally. You will be instrumental in promoting our client’s commitment to customer satisfaction and service excellence.
Benefits:
* Competitive basic salary up to £30,000, with an achievable OTE of £37,000
* Generous annual leave package, increasing with length of service up to 25 days
* Working hours from 8:00 am to 5:30 pm, Monday to Friday, with one Saturday per month
* Company pension scheme
* Staff discounts on vehicles, services, and MOTs
* Ongoing professional development and training opportunities
* Recognition programmes including Employee of the Quarter awards
* Employee wellbeing initiatives such as flu vaccinations and eye care support
* Access to staff car lease schemes and exclusive discounts
Duties of the Senior Service Advisor:
* Serve as the first point of contact for service customers, managing appointments, queries, and expectations
* Deliver expert advice on vehicle repairs and maintenance options
* Keep customers informed throughout the service process to ensure high levels of satisfaction
* Coordinate with workshop teams to ensure timely and efficient job completion
* Process invoices and payments accurately and efficiently as a Senior Service Advisor
* Promote additional services and products to enhance customer experience and increase sales
* Support junior team members and contribute to a positive team environment
Requirements:
* Proven experience as a Service Advisor within the motor trade industry
* Excellent communication and interpersonal skills
* Strong customer-focused approach with a professional attitude
* Good organisational skills and attention to detail
* Familiarity with dealership management systems is desirable
* Full UK driving licence preferred
If this Senior Service Advisor role appeals to you and you want to learn more about this fantastic opportunity in Preston, please reach out today. Our team is eager to assist you in finding your next career move within the automotive industry.
Contact Paul Martin, Automotive Recruitment Specialist at Perfect Placement covering Preston and Lancashire, today to discover more about this fantastic Senior Service Advisor opportunity.
Our team of Automotive Recruitment Consultants all share a passion for connecting jobseekers with the best roles in the Automotive Industry. xsngvjr So, if you are looking to advance your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.