Job title: Digital Design and Media Officer
Report to: Head of Communications, Engagement and Policy
Salary: £26,000 per annum pro rata
Duration: 1 year fixed-term contract/ Secondments welcome.
Hours: 21 hours/ 3 days per week. Normal office hours are 9am–5pm, but this role may involve some agreed out-of-hours activity including community events and occasional travel across Wales.
Location: The roles main base is our Cardiff office. 1 day minimum in office.
Annual benefits pro rata:
27 days leave, increasing by 1 day pa to a maximum of 30 days
Up to 2 days paid volunteering leave
Up to 3 days paid carers leave
Up to 5 days paid study leave relating to role
5% pension
Wellbeing: Access to company paid counselling support and cash back plan for healthcare
Enhanced maternity pay
We are the Welsh Refugee Council
You will be joining us at an exciting time in our journey, helping us and the sector to support those who are forced to seek safety. With over 35 years' experience, we are trusted by the communities we serve and are seen as the lead organisation in Wales for sanctuary seekers and refugees.
You will work with amazing like-minded people- who strive to make a difference every day, and challenge hostile practices that limit people's potential.
We are an award-winning charity. You'll be trusted to get creative and help us stand out.
You can read our latest work on our website, news pages, and social media.
Purpose of the post
As our Digital Design and Media Officer, you will play a key role in our small and passionate Communications, Engagement and Policy Team.
You will lead on the creation of high-quality digital and visual content that promotes our work, supports our campaigns, challenges misinformation and amplifies the lived experiences of sanctuary seekers. Your work will help engage decision-makers, connect with the public, and strengthen relationships with partners, funders and the media.
Day to day, you will design and deliver engaging content across social media, website, email and digital campaigns. This includes producing strong visual assets, short videos, web content and newsletters, as well as supporting events and storytelling opportunities. You will plan, create, publish and evaluate content that informs, educates, celebrates and calls audiences to action.
This is an exciting opportunity to help shape our digital voice and visual identity at a time when our advocacy and public engagement work is growing, and when strong, accessible digital communications can directly improve people's lives.
The ideal candidate will be:
Be confident creating engaging digital and visual content across a range of platforms
Have a strong eye for design, layout and visual storytelling
Be experienced in creating clear, compelling and accessible web and social media content
Be comfortable working to tight deadlines and managing priorities
Have excellent written and verbal communication skills in English
Have strong organisational skills and be able to support events and campaigns
Be confident contributing ideas and presenting content internally or externally
Bring empathy, warmth and sensitivity when engaging with people with lived experience
In return, you'll receive a competitive salary, generous annual leave, and the opportunity to test new ideas, develop your skills and make a meaningful impact.
Major duties and responsibilities
Digital content & visual design
Design and produce compelling digital content for social media, web, email newsletters and campaigns (static and motion graphics, short video, infographics)
Lead development of short-form video, including scripting, shooting, editing and optimisation for key platforms
Ensure all digital content is accessible, inclusive and follows anti-racism guidelines
Manage daily scheduling, posting, moderation and community engagement across digital platforms
Website & SEO
Write, publish and optimise web content using SEO best practices to increase visibility and accessibility
Monitor web performance (traffic, search terms, engagement) and make recommendations for improvement
Analytics & insight
Use analytics dashboards to track performance and audience behaviour across platforms
Produce monthly insight reports and refine content strategy based on data
Apply audience segmentation and trend analysis to tailor content for maximum impact
Campaigns & storytelling
Contribute to strategic campaign planning and execution
Support the design and delivery of storytelling initiatives that centre lived experience with dignity and consent
Work with colleagues and partners to amplify strategic narratives
Events & media
Support online and in-person events with digital content, promotion and post-event coverage
Work with media partners and internal teams on digital outreach and earned media opportunities
Tools & innovation
Champion the use of emerging digital and design tools, while upholding ethical standards
Stay up to date with trends in UX, accessibility, content formats and platform algorithm changes
For further information on this role, please visit our website:
Application deadline: 9 March 2026, 9:00.
Interviews are likely to take place on 30 March 2026, at our Cardiff office.