Job Description
MAIN PURPOSE
Acting as a Givenchy brand ambassador you will welcome clients and deliver luxury customer service to an international clientele and establish strong relationships while maximising profitable sales.
Job Responsibilities
GENERAL DUTIES AND RESPONSIBILITIES
1. Welcome all clients to the Givenchy Concession ensuring the client feels comfortable in the environment.
2. Greet all clients and build a relationship with them to assist in selecting the right products for them whilst maintaining the rapport and offering advice
3. Introduce additional complementary products targeted to your client and share product knowledge.
4. Process the sale in a confident and professional manner whilst maintaining the relationship with the client
5. Gather and collate client’s CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client
6. Maintain store standards on stock and adhere to the visual merchandise guidelines promoting the Givenchy image
7. Exceed all behavioural requirements including adhering to the dress code and appearance guidelines as indicated by the management team
8. Actively drive your product knowledge by keeping up to date with fashion trends and competitors, participating in in store training and educating yourself on all Given...