Infrastructure Support Engineer Managed Service Provider
Location: Hybrid (Home-based + weekly visits to Gloucestershire office)
Salary: Competitive + Bonus + Benefits
Were working with a high-growth Managed Service Provider who are seeking a talented Infrastructure Support Engineer to play a pivotal role in delivering best-in-class IT services to their client base. This is an opportunity to join a forward-thinking business thats redefining what great support looks like combining technical excellence with a consultative, customer-first approach.
The Opportunity
Youll act as the backbone of the IT support function, providing expert 2nd/3rd line support both remotely and on client sites. From advanced networking and firewalls to Microsoft 365, cloud, backup, and endpoint security technologies, youll be working across a broad tech stack that will keep your skills sharp and your career progressing.
Day-to-day, youll:
1. Lead on Helpdesk provision and act as a key escalation point.
2. Troubleshoot and configure networks, firewalls, and Windows Server environments.
3. Deliver remote and onsite project engineering for clients.
4. Conduct technical assessments and produce high-quality reports.
5. Build lasting relationships with clients, becoming a trusted technical p...