About The Medinet Group:
The Medinet Group is a leading independent healthcare provider delivering highquality clinical services across the UK and Ireland. We operate across three core divisions: Acute Services (Medinet), Outpatient Specialist Services (HealthHarmonie), and Mental Health & Wellbeing Services (HH Minds).
With over 20 years of experience, partnerships with more than 100 NHS Trusts, and more than 2 million patients treated, we have established a strong reputation for clinical excellence, service innovation, and operational reliability.
As the Group continues to expand, we are strengthening our workforce and enhancing our operational infrastructure to ensure we deliver safe, efficient, and scalable healthcare services.
The Role:
We are seeking a Clinical Engagement Officer to join our People Function and act as a key contact for our employed clinicians across the Group.
This is a highly interactive, operationsfocused position where you will serve as the primary point of contact for clinicians on all nonclinical matters. You will manage clinician queries endtoend, collaborate with teams such as Scheduling, Finance, Payroll, and Operations, and ensure timely and professional resolution.
If you're organised, peoplefocused, and thrive in a fastpaced, multiteam environment, this role gives you the opportunity to shape clinician experience, contribute to operational effectiveness, and support highquality service delivery at scale.
What You'll Be Doing:
Clinician Engagement & Relationship Management
* Acting as the main point of contact for employed clinicians regarding nonclinical queries
* Building strong, supportive, and professional relationships with clinicians
* Providing clear guidance on processes, systems, and operational requirements
Operational Coordination & Ownership
* Taking full ownership of clinician queries from first contact to resolution
* Working collaboratively with Scheduling, Finance, Payroll, Operations, and other teams
* Following up on outstanding actions and ensuring queries are resolved in a timely manner
* Escalating issues that risk impacting service delivery or clinician experience
* Ensuring consistent and transparent communication internally and externally
Workforce Support
* Assisting clinicians with queries about pay, scheduling, invoicing, compliance, or system access
* Coordinating with internal teams to solve workforcerelated operational challenges
* Keeping clinicians informed of progress and outcomes
Issue Resolution & Escalation
* Investigating operational issues affecting clinicians or services
* Escalating recurring or complex issues to the Workforce Manager or relevant leaders
* Ensuring urgent matters are prioritised and addressed promptly
Clinician Experience & Continuous Improvement
* Championing a positive operational experience for clinicians
* Identifying themes or recurring issues to support process improvement
* Providing insights to support planning, workforce retention, and service optimisation
Operational Oversight & Reporting
* Maintaining accurate records of clinician queries and actions
* Monitoring trends to spot systemic issues or process gaps
* Supporting consistent operational standards across the clinical workforce
What We're Looking For:
Essential
* Experience in operations, workforce coordination, or stakeholderfacing roles
* Experience working with clinicians or healthcare professionals
* Strong stakeholder management and influencing skills
* Ability to juggle multiple priorities in a fastpaced environment
* Excellent communication, organisational, and problemsolving skills
* A proactive, solutionsfocused approach
Desirable
* Experience supporting contractor or flexible workforces
* Understanding of healthcare operations, scheduling systems, or payroll processes
* Background in private healthcare or NHSaligned services
Why Join Us?
* A central role supporting a rapidly growing clinical workforce
* Opportunities to work crossfunctionally and influence clinician experience
* Direct impact on improving patient access and service delivery
* Supportive team culture and opportunities for development
* Meaningful work across an expanding, missiondriven healthcare organisation