Performance Manager đź“Ť Cardiff (Head Office based)
💰 £36,000 – £38,000
đź“„ Full-time | Permanent
Benefits include -30 days annual leave plus bank holidays, annual bonus, Medicash Healthcare Scheme, NUS/Totum discount card, Life Assurance plus more!!
We are supporting a well-established, values-led organisation in Cardiff to recruit an experienced Performance Manager.
This is a leadership role focused on driving team performance, ensuring contractual compliance, and enhancing customer and learner experience within a regulated, target-driven environment.
The Role
You will lead and develop a team responsible for delivering against contractual performance requirements. Working closely with senior leadership and quality colleagues, you’ll ensure operational targets are achieved while maintaining high standards of compliance and service delivery.
Key responsibilities include:
Leading and managing a team to meet performance and compliance targets
Monitoring occupancy, starts, completions and overall delivery metrics
Reviewing management information and ensuring data accuracy and integrity
Conducting regular 1-1s and implementing performance improvement plans where required
Working collaboratively with quality colleagues to drive continuous improvement
Supporting employer engagement and retention
Managing and escalating concerns in line with internal policy
Championing equality, diversity, inclusion and wellbeing
Ensuring adherence to safeguarding and professional standards
About You:
You’ll be a confident and proactive people leader with experience managing teams in a performance-led environment.
Essential:
Previous management experience
Experience leading multi-disciplinary or operational teams
Proven track record of delivering against targets
Strong organisational, interpersonal and communication skills
Ability to manage competing priorities and deadlines
IT literate
Full UK driving licence and access to your own vehicle
Willingness to undergo a DBS check and relevant professional registration
Desirable:
Experience within education, training, or publicly funded programmes
Team leading or management qualification
Safeguarding knowledge
If you’re a results-driven leader who enjoys developing teams and driving performance, we’d love to have a confidential conversation