£45,000 Standby Overtime! COMPANY OVERVIEW Our client is a part of a family-owned Group, a UK-based engineering firm with over 75 years of experience. With Headquarters in the Midlands and a number of locations across the UK, our client offers turnkey solutions across refrigeration, mechanical, electrical, HVAC, and building services. They are looking for an experienced Refrigeration Engineer to join them and look after a number of supermarket sites. PURPOSE OF THE ROLE: Carry out reactive works to ensure permanent fix of issues, providing root cause feedback and analysis to the account team, so excellent service and communication with the customer is achieved. RESPONSIBILITES: Troubleshoot & carry out diagnostic and fault finding of plant and equipment as required and advise Customer, Supervisors & Account Managers of the repairs required. Reduce call volumes and gas usage by ensuring thorough investigations are carried out establishing the root cause of faults to ensure similar breakdowns are not repeated. Complete all necessary paperwork, customer in store e-based systems & administration and return to relevant parties as required, in real time (same day). Update all job details in PDA in real time Liaise with the Spares team to order parts where vehicle stocks are depleted / specialist parts are required. Take a proactive approach to client liaison and ensure that concerns are dealt with or relayed to management as appropriate. Assist in achieving 100% PPM maintenance completion when required Ensure the Company is promoted in a professional manner at all times, maintaining an appropriate attitude and appearance in front of the Customer. If assigned a trainee, mentor and coach them to make sure they have the necessary skills and knowledge to progress their level of competence and ultimately their career development. To provide assistance within allocated stores for other engineers and maintenance teams where required. Communicate to supervisors and account team to ensure business quotes for identified additional works outside of the contract. EXPERIENCE REQUIRED: Proven experience in refrigeration maintenance, preferably within commercial or retail environments. Valid F-Gas 2079 certification. NVQ Level 2/3 in Refrigeration Experience working in Supermarkets Full UK driving licence. Excellent communication and customer service skills. Experience with CO2 refrigeration systems is advantageous but not essential. Please contact Jason on 07939 949833 or apply with an updated CV for immediate review!