Overview
Front Desk Agent (Night) at Selina – Margate, United Kingdom. Open to applicants with GCSE education. Job vacancies in the customer field are published for the specified location and period.
Job Responsibilities
* Provide friendly, welcoming and efficient service to all guests, in line with our vision and values on customer satisfaction.
* Undertake front of house duties: meeting, greeting and attending to the needs of guests to ensure a superb customer service experience.
* Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions quickly.
* Keep the hotel reception area clean and tidy at all times.
* Undertake general office duties, including correspondence, emails, filing, and switchboard, to ensure smooth reception operations.
* Complete required training (e.g., first aid, health and safety, customer service).
* Undertake any other ad-hoc duties relevant to the post (bar and restaurant work) as required.
* Administer the general petty cash system and float accurately.
* Interact with customers, take orders and serve snacks and drinks.
* Comply with all food and beverage regulations.
* Offer Selina services (tours, shuttle buses, rentals) to customers.
* Ensure the best experience for all customers.
What you need for the role
* Customer service skills
* Fast learner with the ability to solve problems
* Ability to work under pressure
* English language required
What can you expect
* Competitive salary
* Multiple online training opportunities
* Cultural events and wellness activities at locations
* Volunteering with Selina Gives Back
* Selina experience discounts on your stay, food and activities for you and your friends & family
* Personal days: birthday, wedding day, graduation day and 3 days off per year
* Referral program with Selina Tokens usable at any Selina location
* Extra country-specific benefits (details shared during application)
Who we are
Our mission is to inspire authentic and meaningful connections. Selina was born to celebrate the nomadic lifestyle: to experience the globe’s most beautiful places, build community, engage with locals and travellers, and work as well as enjoy new adventures.
Keywords: Margate jobs
Closed Date: 2025-10-31
#J-18808-Ljbffr