Customer Service Representative
Letchworth
Permanent
9am 5pm
25/26K
Job Purpose
Develop a culture of customer satisfaction through prompt and comprehensive handling of customer and supplier orders, enquiries, and complaints.
Address customer issues via phone, email, or instant message in a fast-paced environment.
Support marketing efforts, annual exhibitions, and collaborate with the team as needed.
What you will do as a Customer Service Representative
* Respond to customer enquiries, process orders, and pack shipments within set deadlines.
* Listen attentively to customers and direct them to the appropriate department for assistance.
* Familiarise yourself with the system to log and address customer complaints efficiently.
* Record and update customer interactions, maintain confidentiality of sensitive information.
* Collaborate with management to enhance communication practices and customer service.
* Manage stock and perform regular inventory counts as scheduled.
* Receive and reconcile supplier orders, report discrepancies to the line manager within 24 hours.
* Stay informed about company policies to address issues like returns, faulty merchandise, and delivery delays.
* Answer customer questions regarding new products, services, and promotions.
* Provide feedback to team leads to improve customer service and response time.
* Adhere to Health & Safety guidelines, report any issues immediately.
* Maintain a clean and organised workspace.
* Assist warehouse with receiving supplier orders.
* Complete necessary training and communicate additional training needs to the line manager.
What you will need as a Customer Service Representative
* Good communication skills
* Customer service experience
* Excellent listening skills
* Results-driven
* Team player
* Ability to work in a fast-paced environment
* Ability to work under pressure
* Attention to detail
* Fast learner
* Engaging personality
* Problem-solving skills
* Analytical skills
* Patience
* Typing proficiency
* Multi-tasking ability
* Prioritisation skills
Pease apply within
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