We are looking to recruit an experienced Customer Relations Manager to work for a leading company in the field of highway electrical assets maintenance and installation. This is an excellent opportunity for the right person to join a company that takes social responsibility seriously and is determined to support society in accelerating towards to Net Zero. ROLE: Customer Relations ManagerLOCATION: Slough (SL1) SALARY: between £34,500 - £53,500 per annum plus car allowance JOB TYPE: PermanentHOURS: Full time, Monday to Friday BENEFITS:26 Days holiday plus bank holidays6% Pension contributionLife insuranceAccess to high street discounts and benefitsLong Service awards THE ROLE:To serve as the primary point of contact for both internal and external customers regarding Electrical and Utilities works upgrades.Receive and investigate customer complaints, ensuring prompt resolution and satisfaction.Collect and analyse customer feedback to identify trends and areas for improvement.Provide accurate information to customers regarding Electrical and Utilities works schedules, progress, and potential disruptions.Collaborate closely with project managers and internal stakeholders to address customer concerns and integrate feedback into project planning.Monitor works to ensure quality standards and customer expectations are met. THE SUCCESSFUL CANDIDATE:Good working knowledge with electric power distribution systems.Good understanding and experience council requirements.Proven experience in a similar role.Good understanding of NSRWA. Application by CV or call Paloma Lopez at Carbon60 on 07360 514 822.