Client Services Administrator – Participant Support
Location: 169 Newhall Street, Birmingham, B3 1SW (On-site)
Salary: £24,000 – £25,000 per year
Hours: Full-time, Monday–Friday, 9am-5pm
About the Role We are looking for a friendly, organised and professional individual to become the first point of contact for visitors and participants attending our employment support service. You will be welcoming people into the office, supporting appointments and helping individuals engage with job searching and our programmes.
This role combines reception, customer service and administration, so it suits someone who enjoys working with people while keeping systems and paperwork organised.
What You’ll Be Doing
Greeting visitors and creating a welcoming front-of-house environment
Answering calls, emails and general enquiries
Booking appointments and managing the office diary
Supporting new participants when they arrive, including introductions to staff
Completing “warm handovers” between Job Centre coaches, participants and the team
Helping participants log onto job boards and complete online forms/surveys
Data entry and updating internal systems accurately
Scanning, filing and managing digital and paper records
Making confirmation and follow-up calls to participants
Supporting basic audits and compliance checks
Assisting with general office administration and paperwork What We’re Looking For
Strong customer service skills and a friendly manner
Comfortable speaking to people face-to-face and over the phone
Good organisation and attention to detail
Basic IT skills (Outlook, Word, systems/data entry)
Ability to manage multiple tasks in a busy office environment
Reliable, professional and confident working with the public Ideal Backgrounds (not essential) Experience in any of the following would be useful:
Reception / Front of House
Office or Administrative roles
Call centre or customer service
Retail or hospitality in a customer-facing position What You’ll Get
Salary £24,000 – £25,000
Structured working hours (no weekends)
Supportive team environment
Training provided
Opportunity to gain experience within employability and support services