Customer Experience Advisor
Location: Worcester Branch. Working 35 hours per week on a rota’d basis Monday to Saturday, between 8am & 6pm.
Responsibilities
* Act as the first point of contact for customers in the branch or over the phone
* Assist with day‑to‑day transactions, queries and servicing
* Answer customer calls into the contact centre
* Build relationships and find solutions
* Develop knowledge of services and products to help customers
* Identify new ways to improve the customer experience
Qualifications
Professional Experience
* Proven ability to deliver outstanding customer service from a face‑to‑face or telephony background (Required)
* Ability to communicate effectively with customers to truly understand their needs (Required)
* Real desire to go above and beyond for customers (Preferred)
* Effective team‑working skills with a flexible, can‑do approach to work (Preferred)
* Openness to a broad range of activities even if outside of standard expectations (Preferred)
* Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
Compensation and Benefits
Salary range: £25,000.00 - £31,579.00 per annum (depending on experience). Annual salary is based on a standard 35‑hour working week. Actual salary offered will depend on skills, experience, qualifications and location.
* £500 annual cash allowance to spend on benefits
* 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year
* Voluntary healthcare benefits at discounted rates (medical, dental, and health assessments)
* Pension: company contributes 8% of salary; up to 12.5% if employee also contributes; cash option available
* Protection for you and your family (company‑funded death‑in‑service and income protection insurance; discounted life assurance and critical illness cover)
* Share plans to share in Santander’s success by saving or investing
* Employee product benefits: free Edge Current Accounts and Credit Cards, plus other Santander product discounts
* Competitive rewards reflecting real impact and value
* Wellbeing supports (physical, mental, social, financial) including apps, discounted gym access, weekly online classes, flexible healthcare and mental health support
* Support for every life stage (enhanced family leave, childcare options, tailored wellbeing support)
* Volunteering opportunities to give back to communities
* Global growth opportunities to shape your career and learn new skills
Right to work in the UK
* All candidates must have the right to work in the UK to commence employment with Santander.
Local Compliance
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
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