Salary: £60,000 - 65,000 per year Requirements: Extensive experience managing complex customer accounts within ERP or SaaS environments Strong working knowledge of Microsoft Dynamics 365 Business Central Proven commercial capability across renewals, negotiations and account growth Confidence engaging with senior stakeholders across technical and commercial discussions Experience using CRM platforms to manage pipelines and activity Responsibilities: Owning and developing long-term relationships across a portfolio of complex, high-value customers Building and executing clear strategies aligned to customer goals and commercial growth Leading structured customer engagement, including reviews and senior stakeholder discussions Driving account expansion through upsell, cross-sell, renewals and service optimisation Coordinating internal teams to ensure delivery, accountability and customer outcomes Proactively identifying risks to retention and acting early to protect long-term value Technologies: CRM ERP Office 365 More: We offer a senior-level commercial role where you will genuinely own high-value customer accounts. Enjoy the benefits of hybrid working with minimal office requirements and genuine flexibility. We provide a competitive salary ensuring strong long-term earning stability, along with generous annual leave including your birthday off, pension, critical illness cover, and death in service from day one. Our commitment also includes funded Microsoft certification training and access to modern Microsoft tools. last updated 8 week of 2026