Unlock Your Potential – Join a Global Leader in B2B eCommerce! Are you ready to make a real impact? Join a dynamic, growing company that powers supply chain solutions worldwide. Be part of a collaborative team that thrives on innovation and creative problem-solving to enhance the customer experience. Your Role: Implementation & Support Specialist As an Implementation & Support Specialist, you will play a key role in setting up and supporting B2B eCommerce platforms for our valued clients. You will work closely with experts from all areas of the company, ensuring a seamless onboarding and support experience. We empower and encourage creative thinking to continuously improve customer satisfaction and operational efficiency. This is an in-office opportuntity, and we are based out of Port Talbot. What You'll Do: Client Onboarding & Support – Guide customers through platform setup, ensuring a smooth transition and ongoing success. Cross-Team Collaboration – Work alongside knowledgeable colleagues across departments to deliver a cohesive and effective client experience. Software Development Request (SDR) Workflow – Oversees the processing of SDRs giving clients visibility while setting up the bespoke development tasks for development team. Release Management – Oversee customer upgrades, ensuring environments are properly aligned and formal client signoffs are secured when differences exist. Process Innovation – Identify opportunities for improvement and drive new, more efficient implementation strategies. Quality Control – Working with development team to ensure functionality added to the platform works as expected and aligned with customer expectations. International Experience – Gain valuable exposure working with a diverse range of customers across multiple projects of varying complexity. Who You Are: A problem-solver with a passion for optimizing processes and delivering top-tier customer experiences. An innovative thinker who embraces creative approaches to enhance efficiency and effectiveness. A detail-oriented professional who ensures seamless upgrades and aligns stakeholders on key differences. Previous experience working in a collaborative software development environment is a plus. If you're looking for a role that challenges you, rewards innovation, and allows you to work on impactful global projects, we’d love to hear from you! Key Responsibilities Implementation & Support – Deliver implementation services for Commerce applications, assisting in setup, configuration, integration, and troubleshooting for both customers and internal teams. Client Collaboration – Work closely with Implementation Consultants to ensure seamless onboarding and configuration of B2B eCommerce solutions. Timely Issue Resolution – Address client feedback logs promptly, ensuring that timelines and expectations are met. Platform Advocacy – Promote and champion the adoption of newly developed features and functionalities, ensuring customers maximize the value of the platform. Knowledge Development – Contribute to building internal expertise on Commerce applications, providing insights and best practices to strengthen company capabilities. Ongoing Support – Provide internal and external support for Commerce applications, ensuring smooth operation and customer satisfaction. Resource Flexibility – Assist in supporting live customers when demand exceeds available resources, ensuring continued service excellence. To be successful in this role you will require: Strong technical acumen Excellent verbal and written English communication skills. Strong organizational skills with the ability to manage tasks independently. Effective troubleshooting and problem-solving skills MS Windows applications (i.e., OS, Office, etc.) MS SQL strongly desired MS IIS knowledge would be a bonus. ERP knowledge (Customer/Prices/Products/ Order processing) also a bonus Who is TrueCommerce? TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many more. Please visit our careers website for additional information.