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Technical services analyst

Sunderland
London Bridge Hospital
Service analyst
Posted: 1h ago
Offer description

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Location: London Bridge, 5 days a week on-site
Full time: 37.5 hours per week, Monday-Friday
Working hours: 9AM-5.30PM

Employment Type: Permanent

HCA Healthcare UK’s Information Technology Group (ITG) manages healthcare IT across hospitals, clinics, outpatient centres, laboratories, and other facilities.

IT Technical Service Management, part of the ITIL Service Operation module, handles capacity, performance, and availability of IT infrastructure components. The Technical Services Delivery team maintains all end user devices across HCA UK facilities.

Our Commitment: We are dedicated to the care and improvement of human life, which guides all our actions at HCA UK. Every team member plays a part in delivering exceptional patient care. This role in IT is part of a larger mission to improve lives daily.

Responsibilities:

* Provide 2nd & 3rd level support for end users and generate incident tickets.
* Coordinate responses to incident reports, monitor resolution, and update clients.
* Investigate incidents, seek resolutions, and escalate unresolved issues.
* Facilitate recovery after incidents.
* Document incidents and close resolved tickets following procedures.

Qualifications:

* Extensive experience in 2nd and 3rd line support with strong communication skills.
* Experience with mobile and device technologies, LAN, WLAN, WiFi, PCs, laptops, and tablets.
* Hands-on support experience with vendor management and troubleshooting.
* Experience with iOS, Windows 7 & 10, SQL, MS Server OS, Microsoft Office, and O365.

Why Join HCA UK?

Founded over 50 years ago, HCA is a leading healthcare provider investing heavily in technology and facilities. We offer excellent career progression, flexible working conditions, and focus on employee wellbeing.

Benefits include:

* 25 days holiday plus bank holidays, with buy/sell options.
* Private healthcare and pension contributions.
* Season Ticket Loan, Cycle to Work scheme, Group Life Assurance, Critical illness cover, and enhanced parental leave.
* Staff discounts and flexible health benefits.

Our Culture and Values:

We believe exceptional care starts with our people. We value diversity, kindness, honesty, and respect. Our mission is to improve human life, guided by our core values of uniqueness, kindness, integrity, and loyalty.

Reasonable Adjustments: We support flexible working and reasonable adjustments for all applicants to ensure a comfortable and inclusive work environment.

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