One of my local government clients are currently recruiting an experienced Front Desk Receptionist on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm.
Hybrid working role were, however, you will be required to attend the office 2/3 times a week.
Overview:
* Westminster City Council’s Housing Services are at the heart of our community, playing a vital role in supporting residents and enhancing the Council’s reputation. We are seeking a dedicated and customer-focused Housing Service Centre Officer to join our team and be the welcoming face of our Housing Service Centres.
* This role is essential in ensuring that every resident receives a high standard of service and support.
* You will be the first point of contact for residents, helping them navigate housing services, resolve issues, and access the support they need.
Key Responsibilities:
* Deliver exceptional customer service to all visitors and residents.
* Manage reception areas, including information displays, key logs, and rooftop access requests.
* Book appointments and record resident visits using the CRM system.
* Handle challenging situations with professionalism and empathy.
* Resolve customer issues at first contact and manage complaints constructively. Support vulnerable residents and make referrals for additional support.
* Collaborate with Housing Officers, Income Officers, Leasehold Advisors, and Repairs Surveyors.
* Raise repair jobs and process card payments for services.
* Maintain a clean and welcoming reception environment.
* Provide administrative support, including raising purchase orders and ordering supplies.
* Conduct outbound wellbeing calls to vulnerable residents.
* Serve as a trained first aider for the Housing Service Centre.
If you are interested in this vacancy, please send your CV to Jahker Miah from Coyle Personnel Ltd