Job Description
As part of the Business Planning Analyst role, your accountabilities will be as follows:
1. Ascertaining medium to long term capacity requirements of the business and interpreting these into meaningful business plans to support our stakeholders in decision-making processes.
2. Building and administering capacity models from 8 weeks to 5 years.
3. Producing MI reports, analyzing and interpreting data for stakeholders, and presenting this information to obtain buy-in based on proposals.
4. FTE tracking and ensuring data accuracy across Planning, Finance, and HR.
5. Actively participating in the achievement of the Operational Planning mission statement: ‘Foster an efficient environment where engaged people deliver superior service’.
Qualifications
* Previous capacity planning experience within medium to long-term planning.
* Stakeholder management experience at 'Head of Department' level and above.
* The ability to show flexibility in communication approaches, including framing information differently for a broad audience.
* Excellent presentation skills.
* Technical knowledge of data and long-term capacity planning.
* Knowledge of forecasting techniques, including manual forecasting using advanced Excel and Erlang models, and modeling forecasts derived from historic data and statistics from platforms like WFM, ACD, CRM, etc.
Additional Information
Legal & General is a leading financial services organisation, recognized in 2023 for the second consecutive year. We are one of the world's largest asset managers, homebuilders, pension providers, and insurers, committed to creating value for our customers and society. Join us to be part of a welcoming, inclusive culture that values collaboration, diversity, and personal development. We support flexible working arrangements and reasonable accommodations for candidates with specific needs. Don't worry if you don't meet every criterion—consider your strengths, potential, and connection to our purpose.
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Created on 26/04/2025 by TN United Kingdom
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