Customer Service Administrator, Norwich
From £28k per annum dependent on experience.
Staffing Innovations are working with a successful and forward thinking engineering company in Norwich that is leading the way in its field. With significant expansion this is an exciting time to be joining the business.
Key Areas of Responsibility
* Assisting the sales department with orders and queries.
* Monitoring sales emails and distributing as required.
* Obtaining price and availability from suppliers.
* Set up new parts and prepare quotations for sales team.
* Turn sales quotations into active sales orders.
* Raise sales orders for field sales team's customers.
* Collating, analysing and reporting on sales information to the business.
o Stock management (purchasing, demand forecasting, supplier relations, goods-in, inventory control & organisation).
o Liaising with couriers/brokers, researching rates, tracking orders globally, filing parcel enquiries and claims.
o Maintaining stock levels and parts storage for retail, trade and workshop needs.
o Placing orders, receiving/unpacking deliveries, liaising with suppliers, organisation of the parts storage area and stock taking.
o Researching new product lines, locating alternative products & forecasting demand to maintain consistent supply of products.
Qualifications
* Ability to work within strict standards and procedures.
* Ability to understand and follow instructions.
* Good communication skills.
* Ability and aptitude to learn. Flexible and adaptable.
* Demonstrate a positive \"can do\" approach to work.
* Ability to function well within a team environment.
* Adhere to company Quality, Health, Safety policies.
* Customer and Quality Focus.
Monday to Friday, 40 hour week 8.30 to 5.00 with a ½ hour lunch break.
Benefits
* 25 days holiday plus statutory days.
* Auto enrolled pension scheme at 3% company contribution - following probationary period.
* 3 x Life insurance Cover - following probationary period.
* Free Tea & Coffee.
* Free parking on site.
If this role is of interest, please send a full up to date CV to Claire at Staffing Innovations.
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