JOB OVERVIEW
We have a fantastic new job opportunity for a Senior Recovery Officer / Revenues Officer who has knowledge of debt recovery through the Magistrates Court and enforcement proceedings.
Working as the Senior Recovery Officer / Revenues Officer you will join the Revenues team with your primary responsibilities being to support the Recovery Team to deliver a high-quality collection, management, and recovery of Council Tax and business rates.
As the Senior Recovery Officer / Revenues Officer you will maximise recovery of Council Tax and Business Rates by utilising the most appropriate method of recovery including earning attachments, charging orders, instructing enforcement agents or through other available means.
ABOUT YOU
1. You will be a highly motivated individual who is a team player
2. Able to represent the organisation at Magistrates Court and be able to decide on appropriate enforcement proceedings for accounts that have fallen into arrears
3. A strong, clear communicator who is able to provide information in person, on the telephone or in writing
4. Can make effective decisions under time pressure
5. Has experience in dealing with a wide range of customers
6. Has strong knowledge of debt recovery processes
DUTIES
Your duties as a Senior Recovery Officer / Revenues Officer will include:
7. Negotiate payment arrangements with debtors by phone, written correspondence, or face to face, taking into consideration the size and nature of the debt and the debtor’s personal circumstances
8. Undertake Court proceedings in relation to Council Tax and Business Rates including deciding on appropriate enforcement proceedings and representing the organisation at Court when required
9. Liaise with other departments to share information in accordance with the Data Protection Act 2018 and other relevant legislation, to assist in recovering other monies owed to the organisation, and to work in partnership with other internal departments to maximise the overall recovery rate. This post will collaborate with other Officers in the team to deliver a recovery process and will liaise with other colleagues
10. Deal with any issues or queries relating to recovery of Council Tax and Business Rates from debtors, legal representatives or any other persons acting for them by telephone, in person or in writing
11. Supervise Recovery Officers in the team, offering help and support when needed on matters that require more technical skills or knowledge
12. Collaborate with colleagues across the service to provide a holistic service. Whilst the postholder works in a specialist area, they will interact with colleagues and customers across a range of services and will be flexible in their approach - for example, at times of peak workload or when covering staff absences
CANDIDATE REQUIREMENTS
13. Knowledge of debt recovery through the Magistrates Court
14. Knowledge of Council Tax and Business Rates Legislation
15. Excellent telephone technique, and ability to communicate with all taxpayers whatever their circumstances or difficulties. (Equal Opportunities Awareness)
16. Negotiation skill and able to deal with upset or angry customers
17. Strong knowledge of debt recovery processes
18. Ability to explain customer accounts over the telephone, face to face, or in writing, requiring sound arithmetic skills coupled with tact and diplomacy
19. An excellent and knowledgeable team worker capable of multi-tasking and working to deadlines. This also requires a high degree of accuracy – not speed alone
20. Good IT skills, with ability to use MS Office products and able to construct written responses to customers that are clear and concise