Job Description
1st/2nd Line IT Support Administrator - Poole - Up to £32,000Our client is seeking a skilled and proactive 1st/2nd Line IT Support Administrator to provide day-to-day technical support across systems, networks, and business applications. The ideal candidate will have hands-on experience with technologies such as Windows Server, Azure, Intune, and VMWare, and be confident handling support tickets, system setups, and troubleshooting issues. Strong communication, organisation, and problem-solving skills are essential, along with the ability to work under pressure and adapt to changing priorities.What You'll Be Doing:
* Providing 1st and 2nd line technical support to end users
* Managing and updating tickets via the Incident Management System
* Installing and configuring hardware and software
* Setting up user accounts and workstations
* Monitoring system performance and troubleshooting issues
* Maintaining IT security, backups, and firewalls
* Supporting network servers and technology tools
* Creating and updating technical documentation and IT policies
* Assisting with system upgrades and new technology rollouts
* Liaising with third-party support when required
* Collecting and reporting on team performance KPIs
* Supporting wider IT team during high workload or staff absence
You'll Bring:
* Solid experience in 1st and 2nd line IT support roles
* Strong knowledge of Windows Server, Azure, Intune, and VMWare
* Confident troubleshooting hardware, software, and network issues
* Understanding of IT security best practices, including backups and firewalls
* Ability to manage support tickets efficiently and prioritise workload
* Excellent communication and problem-solving skills
* A proactive attitude and willingness to take initiative
* Good organisational skills and attention to detail
* Flexibility to adapt in a fast-paced environment and support across different sites
* Team player mindset with the ability to work independently when needed
Hours & Benefits:
* Generous holiday allowance
* Car parking
* Development incentives
* Company pension
* Real career growth opportunities
If you're a motivated 1st/2nd Line IT Support Administrator ready for your next challenge in a high energy, rewarding environment - we want to hear from you!Call: (Option 1 - Office & Commercial Team)Email:
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency