Who we are ????
We’re the people behind the global loyalty currency, Avios, and home to three ambitious, growing businesses; IAG Loyalty, British Airways Holidays and The Wine Flyer. Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers.
We’re on a truly exciting journey of growth and transformation – we’re going places! This is where you come in.
The opportunity
To support the Merchandising Lead, the Merchandiser is responsible for driving financial performance by contributing to the development and execution of merchandising strategies. This role will collaborate with cross-functional teams including buying, marketing, e-commerce and operations to ensure product assortments are competitive, trading decisions are aligned with business objectives, and evolving customer needs are met.
You’ll take ownership of inventory planning, trading performance, forecasting, margin/price management and promotional/markdown spend within your categories, consistently identifying risks and opportunities to delivery against KPIs.
This role is based out of our London office. We call our approach to hybrid working The Blend — it’s about giving you the flexibility to choose where you do your best work, while staying connected with your team and the wider business. This means you will be required to spend at least two days per week in the office, with the rest of the time working from home. You may also be required to work from one of our other office or partner locations, based on your role and 'to do' list.
What you’ll get up to
* In conjunction with Merchandising lead, develop and execute short-term and long-term merchandising strategies to drive category growth, enhance brand positioning, and increase market share; drives recommendations towards the overall retail product strategy at both a category and product level in conjunction with Buying and Ops teams
* Work closely with the buying development teams to set category option framework, ensuring alignment with market trends, customer preferences, and financial objectives.
* Cross-functional Collaboration: Partner with marketing, operations, and buying teams to ensure cohesive product launches, online experiences, and marketing campaigns that resonate with target customers.
* Partner with Finance and the Merchandising Lead to set full-year revenue targets, establish and maintain the WSSI, and define the OTB by category. Regularly review and update forecasts in line with trading performance, market trends, and planned activity.
* Conduct weekly product performance reviews, identifying slow-moving products and suggesting any actions to optimise sell through and revenue. Highlighting risks, opportunities and proposing actions to Buyer and Merchandising lead
* Leading the preparation and input into key weekly trading and planning meetings (e.g. WSSI reviews, sales/marketing alignment).
* Managing our Intake and Sales Gross Margin performance on a weekly basis, and challenging/rectifying instances where these are not being achieved.
* Reviewing price position (cash and Avios) at a category/product level to maximise conversion and margin and ensuring that price changes are is administered within agreed timescales.
* Feeding into the retail marketing plan by leading pricing and promotional strategies to maximize profitability while maintaining brand integrity and competitiveness in the market.
* Reviewing commercial activities and trends from competitors and identification of any counter actions
* Continual review of process and ways of working to ensure we are engaging with industry best practices as well as enabling the dept to evolve in line with the retail division as needed
* Work closely with buyer to help support the new retail ventures under IAGL Retail
* Development and management of assistant merchandiser and admin assistant
What we need from you
* 5-6 years of Merchandising experience with a retailer or alternatively experience within a retail environment.
* Revenue: Responsible for activities that are central to achievement of revenue targets IAGL Retail
* Budget Ownership
* Customer Impact: Responsible for strategy and execution of strategy within their function that directly impact all customers.
* Risk Ownership & Management: Identifies and resolves high impact operational risks within their function and the impact on other areas.
* Legal & Compliance: Identifies and resolves to the mitigation of risks for their own capability.
* Subject Matter Expertise: Deep knowledge in a one or more subject areas.
* People Management: would have min 1 direct report and as such needs influencing and development skills
* Capability Development: Develop and deliver plans to develop their function.
We might not be right for you if:
* You only want to focus on your to-do list; we’re a small, high-performing team, we help each other to succeed.
* You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn’t right for everyone.
* You’re looking to create but not build; this is an end-to-end role, you need to be comfortable owning your space, from ideation through to delivery and review.
If you think you have what it takes but don't meet every single point above, please do still apply. We'd love to chat and see if you could be a great fit.
Equity, Diversity and Inclusion at IAG Loyalty
Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives.
This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities.
Please let us know if we can make any reasonable adjustments to support your interview process with us.
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